Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All confirmed booking required to have a minimum of 50% from the total amount and any cancellation lesser than 7 days will be forfeited the total sum of 50%.

Additional Terms and Conditions

Any group check-in need to follow our house rules as perusal and controlling of noise volume are required to avoid disturbing our neighbours.

The following group types are not accepted by this hostel: Junior / Primary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All group arrangement needed to contact us for availability prior of 45 days in advance. All request is subject for availability.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Choose to sleep away in one of the six dormitory rooms or four private rooms; chill out at the glasshouse lobby and rooftop garden, we’ll make sure that you feel right at home from the moment you arrive.

Paper Plane Hostel is walking distance to Bukit Bintang, 15 minutes to Petaling Street & Pudu Lama (in different direction). Within all this areas, you may try plenty of local foods and cultures.

There are Female Dorm, Mixed Dorm and Queen Bed Room which uniquely done up. The interior and wall mural is our key highlights, we believed you will experience a stay with lifestyle.

Apart from providing bunk beds and rooms to stay, we are also working to introduce more so stay tuned for Space + Shop from Paper Plane Hostel.

***Property Policies & Conditions:
1. Check-in Time: 14:00.
2. Check-out Time: 11:00.
3. 24 hours check-in available.
4. Payment: Cash only upon arrival.
5. Cancellation Policy:
(1) At least 7 days advance notice before the arrival date is required.
(2) If cancelled later, 20% of the total booking fees will be charged.
6. Age Restriction: Minimum age to stay in is at 18 years old.
7. This is a non-smoking hostel.
8. There is no kitchen facility in the hostel so preparation of food is not allowed. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.0

  • Staff 9.7

  • Atmosphere 8.3

  • Cleanliness 9.7

  • Facilities 9.2

Latest Reviews

  • 10.0


    02 Sep 2019
    What a great Hostel. It was clean, clean, clean and the staff was amazing. It is so centrally located as well. Great restaurants very close by for some comfort food, but it was also nice to hang out in the lobby to meet other guests. Highly recommended.
    USA, Female, 41+
  • 10.0


    03 Aug 2019
    Brilliant hostel. Clean, very helpful staff, brilliant location. We really enjoyed staying here.
    England, Female, 31-40
  • 10.0


    11 May 2019
    The staff here are fantastic. So kind and helpful! Thank you Mila, Johan and Fa! The facilities were always so clean and easy to used. I saw housekeeping doing their magic and they look like they do it well. The place had a lot of information about surrounding areas, and the location of the hostel is so good you could walk to everywhere. It was especially so close to Jalan Alors, a super popular street food street, next to hectic street art. PAPER PLANE IS THE BEST HOSTEL!
    Australia, Female, 25-30
  • 9.7


    28 Sep 2019
    Fantastic location and the cleanliness was second to none. The lady called Far on reception was amazing, friendly, knowledgeable and so helpful
    England, Male, 41+
  • 9.4


    22 Aug 2019
    Enjoyed my stay at Paper Plane. Nice place to rest after exploring KL. Staff is awesome, and the facilities are as clean as everyone else here says. Cons are that it's not a social hostel, and occasionally Grab has a hard time finding it. Did I mention how great the staff is? Super friendly and helpful, and recommend this place based off them alone.
    USA, Male, 25-30
  • 9.4


    03 Jul 2019
    Wonderful and clean hostel with comfortable beds. Was lucky to check in earlier than planned due to my bed being available. Good location once I found it from the bus. Amazing coffee from VCR right around the corner. Super helpful staff. No real common area so made it hard to meet fellow travellers staying at the hostel
    Australia, Female, 25-30
  • 9.1


    10 Jun 2019
    Staff were friendly and helpful. Clean rooms and comfortable beds. Nice added touches like the maps, postage and board for people to post cab-shares!
    England, Female, 25-30
  • 9.1


    08 Jun 2019
    Loved our stay here. Not only does the hostel look good, the awesome lady at the reception went above and beyond to be helpful! We were getting late to catch the bus to the airport (at 10-min walking distance) so she drove us there in her personal car. I wasn’t expecting this kindness at all as it was totally our mistake to oversleep and get late. Really big thank you for that.
    Pakistan, Couple, 25-30
  • 8.0


    11 May 2019
    We booked mixed 7 beds room with shared bathroom. Our room was in the second floor which have one shared shower room and 2 WC that can not take a shower and flush the toiler after 23:00 - 7:00 am because it will disturb and make noise to the private room which is near the bathroom. So we use 5 shared shower rooms and 3 share WC in the first floor that is not so far. Anyway, Nice location,quite area and clean! The staff are friendly and helpful!!
    Thailand, Mixed Group, 31-40
  • 7.7

    Very Good

    20 Jun 2019
    Great place but didnt feel too safe walking around alone
    USA, Female, 41+
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Housekeeping
  • Luggage Storage
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines