Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group booking need to cancel almost 6 week before hand arrival

Additional Terms and Conditions

If you have group booking of 2 rooms cancellation is 2 weeks before arrival,if you have 3-4 rooms cancellation is until 4 weeks to our arrival or if you have 5-6 rooms cancellation is 6 weeks until arrival date...

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Air conditioning is addition price 10 EURO per day !!
You can pay with credit card or debit card if your amount is just more than 100 euro,and you have to pay additionally 6% tax.
Please send a email to tell around what hour you will be arrive, if you arrive is before 09:00 am or later 18:00pm

Riverbanks is a charming and friendly property completely renovated in December 2013 and located in a strategic place in the historic center of Florence, on the banks of the Arno River, just 5 minutes from Ponte Vecchio, Uffizi Gallery, Piazza Santa Croce.
We just renovated the hostel, we made private bathrooms in each room and paint them in different colors.
We have minibar inside.
Air conditioning in each room with extra tax.(10 EUR FOR DAY)
Air conditioning is not included in price.
Located on the shore of the River Arno at only 5 minutes from Ponte Vecchio, Galleria degli Uffizi, Piazza Santa Croce and only a few steps away from all the main monuments and museums of the city.

The hostel is situated in a quiet street so you can sleep as long as you like in our comfortable and clean beds without being disturbed by the noise on the streets. Is like a big flat, a place to exchange experiences, ideas, nights out and even friendship.

We have many years experience welcoming travellers from all around the world, so we understand what you want. Our friendly and young staff will provided, tourist information and a list of cheap bars and restaurants around and they will try to make you feel comfortable.

With no curfew or lock out you can stay out as late as you like.

You can check-in at any time. If you know you are arriving later than midnight please send us an e-mail with your booking reference number to let us know at what time are you going to arrive.

You can pay with credit card or debit card if your amount is just more than 100 euro,and you have to pay additionally 6% tax.
Please send a email to tell around what hour you will be arrive, if you arrive is before 09:00 am or later 18:00pm

If you know you are arriving later than midnight please send us an e-mail with your booking reference number to let us know at what time are you going to arrive.

1.Cancellation and Changes Policy: Notification of any cancellation is required at least 5 days prior to arrival to avoid a cancellation fee being charged to your credit card. If less than 5 days, cancellation policy will apply for the remaining balance.

The Riverbanks Hostel must receive written notice two days before your arrival date for any cancellations or changes in your reservation. If less than 5 days, cancellation policy will apply for the remaining balance. For example, if you are reserved for the 20th of the month we require notification of cancellation or changes by the end of the 15th of the month.
Changes include amendments in your date of arrival, number of nights or number of people in your reservation. We will not alter our policy due to transport strikes, delays due to weather, health problems, or any circumstances outside of your or our control.

2. a/c is charged extra

3. Our regular check in is at 14.00
If you are arriving earlier than 14.00 am, no problem! You can leave your baggage and come back at or after 14.00

24 hours check-in/reception!

Hotel has an agreement with a local restaurant, where Riverbank's guests get 10% discount. Also they get a discount for breakfast in a near bar, which will be 2,50 euro

You can park you car for free in piazza Michelangelo (if you didn't enter in historical center of Florence), which is located 15-20 minutes walk from the hotel. Or in parking with pay Bargello, where as our guest you get a discount and will pay 23 euro for 24 hours.
From Bargello to our hotel is 7-10 minutes walk.

According to the city council resolution n. 230/33 of 06/20/2011, from July 1st the city of Florence will
Introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 10 consecutive nights.
The tourism tax rate is euro 3(
beginning at 1 January 2018, city tax was increased, so would be 3 euro) per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient
tourism tax or city tax is not included View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.1

  • Security 8.0

  • Location 9.5

  • Staff 8.4

  • Atmosphere 7.2

  • Cleanliness 7.9

  • Facilities 7.4

Latest Reviews

  • 10.0


    11 Apr 2019
    We loved our stay at Riverbank’s! The room was lovely and super clean and exceeded expectations, and the amenities were also more than we’d expected! We even cooked in the kitchen one night, which was wonderful. The location is amazing, so close to the river (and to fantastic gelaterias) and the service was kind. Absolutely would stay there again!
    USA, All Female Group, 18-24
  • 10.0


    29 Mar 2019
    Amazing location, great staff and great rooms! Booked at double private room and stayed in the most beautiful hostel room I have every stayed in. Will definitely stay here when I'm back in Florence!
    Canada, Female, 18-24
  • 9.1


    27 Feb 2019
    Nice location and it has everything you would need. Lovely staff also
    Ireland, Male, 31-40
  • 8.6


    02 Apr 2019
    Really cute room. Close to everything, supermarket down the road. They don’t have lockers but it was very safe. More like a hotel than hostel feel. We didn’t see any other travelers and were only there for sleeping so can’t comment on atmosphere or facilities. Sadly they had no hot water the 2nd night we were there. Reception never seemed to be around.... overall not a bad place to stay.
    New Zealand, Mixed Group, 18-24
  • 8.6


    08 Feb 2019
    location perfect interior wise okay, unesco building so do expect vintage furnitures owner were not so friendly internet only okay at the reception area and yhe first room we were only informed that payment needed to be in cash on the check in day heater were only turn on at night (bad news to stay here during winter) overall 6.5/10
    Malaysia, Couple, 25-30
  • 8.0


    28 Mar 2019
    Sweet staff, although they didn’t speak much English. It really felt like living in someone’s home, rather than a typical hostel. The kitchen had a “lived in” feel (has gas burners, wow) but was comfortable to cook in. Felt safe(although no lockers) but if you’re looking to leave luggage it’s just on the ground by reception. Seems a bit pricey, but the location is so great! Literally steps away from the Arno, a supermarket, and the main Florence drag, filled with shops and the sites. Worth it.
    USA, Female, 18-24
  • 7.7

    Very Good

    11 Apr 2019
    Grey great location but didn't want a shower there, it smelled terrible.
    England, Couple, 18-24
  • 6.6


    11 Apr 2019
    The location is great, and the beds and shower are ok. This is however not the place you're looking for if you like to meet new people. It's more of a hotel than a hostel. Doesn't really have a common area for socializing.
    Netherlands, Male, 18-24
  • 6.3


    03 May 2019
    The location was perfect and it was cheap for a private double. It did not feel like a hostel, it’s more like a B&B. They did not have hot water as advertised, they said it might be a problem with the system and couldn’t get someone in to fix it for a few days. Apparently other reviews mention this as well. The kitchen was a mess with old cut up fruit laying out and it wasn’t clear if the food was guest’s that left it there or from the owners themselves. Overall, it’s ok but wouldn’t stay again
    USA, Couple, 18-24
  • 4.3


    07 May 2019
    BED BUGS. My girlfriend and I stayed in a private room and thought they were mosquitoes the first night. On the second night though, we woke up in the middle of the night to find bed bugs crawling all over the bed. We each had dozens of bites on us. When we told the receptionist, she had almost no reaction so I doubt any action will be taken. Also, when we checked-in we noticed there were small blood stains on the sheets but didn’t think much of it. This must be an ongoing issue.
    USA, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Cable TV
  • Hair Dryers
  • Hot Showers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Tours/Travel Desk