Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Kyoto

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Santiago guest house Kyoto & Café, designed with contemporary Japanese twist, was opened on April 2013. All bunk beds are locally made in Japan and are equipped with a curtain, a security box, an electrical outlet, a night light and a cosy memory foam mattress.

We offer free WiFi on all floors, , private security lockers, a coin operated washing machine, a coin dryer and other amenities like towels for a small fee. We are glad to store your luggage on the day of your arrival if you should arrive before check-in time.

Our Santiago Café will serve as a common space for our guests from 2018 in March.
We offer many kinds of alcoholic beverages (like cocktails, Japanese Sake, World's Beers, plum wine and so on) at a discounted price for our guests.
At our café we hold parties for our guests at times where you can make heaps of friends from all over the world.
The café offers pancakes, French bread and fresh coffee for breakfast.

Santiago Guesthouse Kyoto will make your stay in Kyoto unforgettable!

Please note:

***In Kyoto City, a new accommodation tax will be implemented starting October 1,2018.
Accommodation charge under JPY20,000 (per person per night), the tax amount is JPY200 (per person per night).
Please pay at the lodging facility which you are staying.

Check-in from 16:00 to 22:00
Check-out until 11:00.
We don't accept payments by credit card at the guesthouse.
For bookings for groups of 6 persons or more:
A different cancellation policy applies. A credit card payment will be requested after booking is confirmed. Modifications and refunds will not be available under any circumstances (such as cancellations, no-shows, etc.). Please contact the hotel for more information. Contact information can be found in the booking confirmation.
Please be aware that you need to agree with our policies to stay at our guesthouse. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.4

  • Location 8.9

  • Staff 9.1

  • Atmosphere 7.9

  • Cleanliness 8.3

  • Facilities 8.4

Latest Reviews

  • 10.0


    27 Aug 2019
    The hostel is in walking distance from Kiyomizudera (shrine). I think, it is a Japanese speciality, you have to put off your street shoes at the entrance. Your bed is separated from other ones with wooden wall and curtain. They provide wi-fi and locker. The room, the bathroom and the kitchen are clean in general, the fridge and the microwave oven would needed more attention.
    Hungary, Female, 31-40
  • 9.4


    28 Sep 2019
    Amazing location, Bed are very very thin not comfortable but clean
    Canada, Female, 25-30
  • 9.4


    28 Aug 2019
    Great location. Kenjii and the Nepalese receptionists were incredibly helpful and friendly. Very clean. My only suggestions would be to put soap in the toilets on the 3rd and 4th floor bathrooms and maybe add a bit more of a vibe to the common areas. Overall good stay!
    USA, Female, 25-30
  • 9.1


    16 Aug 2019
    Everything was great, just be aware that there is no elevator, so getting to your room can be a hassle if you have a lot/large luggage
    USA, All Female Group, 25-30
  • 8.9


    09 Oct 2019
    I stayed in the 24 person room. Pros: • very clean • spacious showers stalls; each have a shower and changing area • capsule beds • friendly staff • great location, right next to a bus stop Cons: • bedroom doors do not lock and the lobby is a cafe so anyone can go to the rooms (but there are small lockers) • atmosphere is lacking
    USA, Female, 25-30
  • 8.6


    15 Sep 2019
    Had a lovely stay here! Absolutely loved the pods to sleep in, was great to have our own space! WiFi dropped occasionally and atmosphere was not great but location, cleanliness and beds made up for it. Would stay again!
    England, Female, 18-24
  • 8.3


    09 Sep 2019
    Had an awesome stay at this hostel! Would probably stay here again if I’m ever visiting Kyoto again. Staff was very friendly and helpful, cheap deals at their cafe for guests, lots of showers, great washing machines, and super private beds! The only con was that there was an odd smell on the second and third floor (I stayed on the third), but it didn’t persist.
    Canada, Female, 18-24
  • 8.3


    13 Aug 2019
    There’s no lock on the doors to the beds, but there are lockers. The stairs are concrete and really hard on the feet. Especially since the mixed dorms are on the 4th floor and the showers are on the 2nd. The beds are good and you get a little desk and some floor space. They have Japanese only outlets, but there are usb plugs in the cafe to charge your things if you don’t have an adapter. Good location for touristy things. Easy to find.
    USA, Female, 25-30
  • 8.0


    27 Sep 2019
    Great location, very close to main Kyoto sights like Kiyomizu-dera. Walk-able distance to Fushimi Inari (3 km) and Gion (3 km). Two convenience stores accessible on foot withing 5-10 minutes. Sleeping capsule is great, particularly liked little area @ entrance with table. Matress was slighlt worn out. Toilets and showers are gender-shared, mostly clean. Staff at reception is super nice and helpful. Overall atmosphere is ok, but people rather keep for themselves there!
    Germany, Female, 25-30
  • 7.1

    Very Good

    05 Sep 2019
    Overall our stay was good, the staff was friendly and polite. They helped us get a bus pass and guide us with directions and tips. My only complain is about the cleanliness of the place, my blankets had stains that look like blood and the showers had mold. The microwave seem like i hasn't been clean in years. The atmosphere of the hostel was very quiet and people seem too quite. If you arrive at Kyoto station, you have a direct bus that takes you to the hostel in 10 minutes, great location.
    USA, All Female Group, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Safe Deposit Box
  • Security Lockers
  • Steam Room
  • Washing Machine
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant