Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Kyoto

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Santiago guest house Kyoto & Café, designed with contemporary Japanese twist, was opened on April 2013. All bunk beds are locally made in Japan and are equipped with a curtain, a security box, an electrical outlet, a night light and a cosy memory foam mattress.

We offer free WiFi on all floors, , private security lockers, a coin operated washing machine, a coin dryer and other amenities like towels for a small fee. We are glad to store your luggage on the day of your arrival if you should arrive before check-in time.

Our Santiago Café will serve as a common space for our guests from 2018 in March.
We offer many kinds of alcoholic beverages (like cocktails, Japanese Sake, World's Beers, plum wine and so on) at a discounted price for our guests.
At our café we hold parties for our guests at times where you can make heaps of friends from all over the world.
The café offers pancakes, French bread and fresh coffee for breakfast.

Santiago Guesthouse Kyoto will make your stay in Kyoto unforgettable!

Please note:

***In Kyoto City, a new accommodation tax will be implemented starting October 1,2018.
Accommodation charge under JPY20,000 (per person per night), the tax amount is JPY200 (per person per night).
Please pay at the lodging facility which you are staying.

Check-in from 16:00 to 22:00
Check-out until 11:00.
We don't accept payments by credit card at the guesthouse.
For bookings for groups of 6 persons or more:
A different cancellation policy applies. A credit card payment will be requested after booking is confirmed. Modifications and refunds will not be available under any circumstances (such as cancellations, no-shows, etc.). Please contact the hotel for more information. Contact information can be found in the booking confirmation.
Please be aware that you need to agree with our policies to stay at our guesthouse. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 8.6

  • Location 9.1

  • Staff 9.4

  • Atmosphere 8.0

  • Cleanliness 9.1

  • Facilities 8.8

Latest Reviews

  • 9.7


    22 Mar 2019
    Had a great couple of days here. The staff (especially Misato) was super friendly, as they tried to befriend us immediately. Loved the concept of the lobby and restaurant combination. Will come back
    Germany, All Male Group, 25-30
  • 9.4


    01 May 2019
    Clean, comfortable, with kind staff, 200¥ glasses of wine and in a pretty good location.
    Canada, Male, 31-40
  • 9.4


    24 Mar 2019
    Very nice and conveniently located. Unfortunately, since I was only staying in Kyoto one night, I don't have much to say. However, the combination lock for locker was stuck to 0, but they let me keep my bag with the desk. I was very grateful.
    USA, Male, 18-24
  • 9.4


    07 Mar 2019
    Great location and value. The dorm was nice and big with comfy private beds. The only down side was the lack of bathrooms. But the place was clean and cheap for Japan!
    USA, Couple, 25-30
  • 9.1


    14 Mar 2019
    Really awesome location close to everything! Staff was so wonderful!! The price is really excellent for what you’re getting! I would’ve stayed longer if they weren’t booked up all week. The bed I was given was also the size of a small apartment, no joke. The beds are actually all different sizes, so it’s luck of the draw for that! Being that the only real common area is the cafe it is difficult to meet people, but the staff threw a karaoke party while I was there, which brought everyone together
    USA, Female, 18-24
  • 9.1


    10 Mar 2019
    I had a very good stay, my bed had a little front area and shelf (not all beds have) which I really loved. The bed itself was very thin (normal in Japan), making it hard to sleep for several days in a row as I am not used to this.
    Germany, Female, 25-30
  • 8.6


    03 May 2019
    Clean and cozy hostel. The staff were very friendly and helpful.
    USA, Female, 31-40
  • 8.6


    27 Mar 2019
    Nice hostel, and beds provide good privacy. However, the beds were not too comfy and also got the impression that things were not maintained with a very high standard for quality after receiving a towel that had rips in it.
    USA, All Male Group, 25-30
  • 7.4

    Very Good

    08 Apr 2019
    Dorm was comfortable enough if you’re on a tight budget. The dorm is little pods that are a lot like capsules but smaller. The location is right on a major road with an overpass so it was noisy outside so you really feel like you’re in the middle of a noisy city. The amenities are worn and not as clean as I’ve seen elsewhere, which is to say cleaner than average by North American standards. Also, we had trouble finding restaurants nearby.
    Canada, Female, 41+
  • 7.4

    Very Good

    23 Mar 2019
    Staff friendly. Near enough train stations (walking 10mis to Kiyomizu, 20mins to Kawaguchiko, can get most places via these). Wifi very bad and slow. Almost no security, downstairs is a cafe so anyone can walk in, but then there arent any keys required to get into the bedrooms, or the common area where luggage is kept if you arrive before check in. Hairdryers terrible, they do not dry hair. Towels not provided must rent. Good shower temperature and water pressure. Beds/capsules are good size.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant