Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

3 days prior to the arrival date.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Step Inn Guest House and Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

There are two things we are proud of here at Step Inn.
First, is our excellent location. We are situated in the well-known Golden Triangle of Kuala Lumpur, where everything is easily within walking distance. In this area is the busy China Town(10 mins), street food heaven Jalan Alor(10 mins), the best bar street in town Changkat(10 mins), shopping central Bukit Bintang(15 minutes), and the famous Petronas Towers(30 mins). We are also a few minute walk to the local metro(LRT), airport shuttle(Star Shuttle), and one of the central bus terminals(Pudu Sentral), so you can easily plan your next destination.

The second thing we pride ourselves in, is our hospitality. We do our best to establish, a warm homey environment. The moment you walk in the door, you are considered part of the family. We provide a free map and enjoy giving tips on the city, so you can fill your few days or maybe many days, with lots of things to do. Our knowledgeable staff can also give suggestions for your continuing journey out of Malaysia’s capital city.

For being a budget guest house we do provide a couple perks that you won’t find in many places located in the Golden Triangle. We have many types of rooms available, double-ensuite, double, single, family, and dormitory beds. All rooms are clean, with a window and fan, except our ensuite, which comes with A/C. On check in we provide you with a fresh towel(all rooms) & free roll of toilet paper(for single, double, en-suite, & family rooms only). In the morning, there is a free simple breakfast, with all day coffee and tea, that will help you get started so you can begin your tour of this great city. We provide 24 hour reception, same-day laundry service, and free WiFi in all the rooms, so you can stay connected at all times or get help at any hour.

So, if you are looking for a homey budget guest house, with an excellent location, great knowledgeable staff, and nice facilities, please Step Inn.

***Age Limits for Dorm Room***

For any guests above 50 years old (including 50 yrs), please book into Private Room; bookings into Dorm room will be treated as Invalid. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 8.8

  • Location 9.3

  • Staff 9.4

  • Atmosphere 8.2

  • Cleanliness 7.3

  • Facilities 7.8

Latest Reviews

  • 10.0


    01 Apr 2019
    Great place to stay! Air con, beds are comfy, breakfast included. Also they have a filtered water tap to refill your water bottles. Staff is super friendly! And very helpful with everything. Cleaners come everyday, and bathrooms are clean (showers have hot water). Located near Chinatown - walkable to everywhere you want to go. Highly recommend
    USA, Female, 25-30
  • 10.0


    20 Feb 2019
    We stayed for two nights here & everyone was very friendly. We were able to give them our laundry before 12pm & it was ready by 7pm. Very quick & fresh! It was clean & location was also very good.
    Canada, Female, 25-30
  • 9.7


    16 Feb 2019
    The hostel is very close to everything you need, from the bus station leading to the airport, to a bus stop and pathways to the subway. The workers are diverse and quite knowledgeable about Kuala Lumpur and are more than just workers, but also friends that leave an impression on you. Add to it the included breakfast, filtered water, and exclusive deal to eat at an Indian restaurant for a cheaper price and the Step Inn Guest House holds real value for your money and I highly recommend it!
    USA, Male, 18-24
  • 9.4


    05 Apr 2019
    Our stay here was a very nice and relaxed time. We booked a private room and it was clean, only thing was the AC wasn’t working too well. Staff was friendly and inviting and willing to help. Common space was nice, big flatscreen TV, foosball table, smoking area, coffee and tea all day long. WiFi was pretty good and they had reasonably priced beers. Overall was a great stay, if you’re looking for a cheap place to sleep, would totally recommend!
    USA, Female, 18-24
  • 9.1


    10 Mar 2019
    Great staff, delicious Indian restaurant nearby (sri ganesa), would stay again
    USA, Male, 25-30
  • 8.9


    26 Mar 2019
    Friendly and very helpful staff, Hostel is conveniently located in the city centre. Facilities were good, showers, toilets and rooms in good condition. Price was amazing really, no complaints.
    Ireland, Male, 18-24
  • 8.6


    22 Feb 2019
    Amazing staff always here to help and nice terrasse to relax and take breakfast
    France, Female, 18-24
  • 8.0


    25 Feb 2019
    Recently stayed at step inn for four nights while doing a visa run in Kuala Lumpur. Rooms are very basic. We booked a nicer double room but it was dark and smelled musty but for $48 this is about as cheap as you will find a place in KL. If you want nicer you will have to spend more. I will say that the staff are nice, they provide toast in the mornings, tea and coffee all day and there is a lovely outdoor seating area where you can relax. I’d recommend if you’re not fussy and on a budget.
    England, Couple, 25-30
  • 7.4

    Very Good

    13 Feb 2019
    Basic good acc Clean, tidy, basics ok, no bugs except occasional mosquito, free tea and coffee, helpful staff
    England, Male, 41+
  • 5.4


    08 Mar 2019
    Security, location and staff is ok, but the building and facilities are old. No music, no atmosphere. Uncomfortable beds. Because doors and windows are open all the time in every floor, reception / Lobby and kitchen, it makes the hostel incredibly hot and opens the field for different types of mosquitos which eat you alive. I asked a couple of the staff members what to do for the mosquitos. They both laughed without offering any help. I left sick from the bites with a very unpleasant feeling.
    Italy, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • DVD's
  • Foosball
  • Wi-Fi