Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

3 days prior to the arrival date.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Step Inn Guest House and Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

There are two things we are proud of here at Step Inn.
First, is our excellent location. We are situated in the well-known Golden Triangle of Kuala Lumpur, where everything is easily within walking distance. In this area is the busy China Town(10 mins), street food heaven Jalan Alor(10 mins), the best bar street in town Changkat(10 mins), shopping central Bukit Bintang(15 minutes), and the famous Petronas Towers(30 mins). We are also a few minute walk to the local metro(LRT), airport shuttle(Star Shuttle), and one of the central bus terminals(Pudu Sentral), so you can easily plan your next destination.

The second thing we pride ourselves in, is our hospitality. We do our best to establish, a warm homey environment. The moment you walk in the door, you are considered part of the family. We provide a free map and enjoy giving tips on the city, so you can fill your few days or maybe many days, with lots of things to do. Our knowledgeable staff can also give suggestions for your continuing journey out of Malaysia’s capital city.

For being a budget guest house we do provide a couple perks that you won’t find in many places located in the Golden Triangle. We have many types of rooms available, double-ensuite, double, single, family, and dormitory beds. All rooms are clean, with a window and fan, except our ensuite, which comes with A/C. On check in we provide you with a fresh towel(all rooms) & free roll of toilet paper(for single, double, en-suite, & family rooms only). In the morning, there is a free simple breakfast, with all day coffee and tea, that will help you get started so you can begin your tour of this great city. We provide 24 hour reception, same-day laundry service, and free WiFi in all the rooms, so you can stay connected at all times or get help at any hour.

So, if you are looking for a homey budget guest house, with an excellent location, great knowledgeable staff, and nice facilities, please Step Inn.

***Age Limits for Dorm Room***

For any guests above 50 years old (including 50 yrs), please book into Private Room; bookings into Dorm room will be treated as Invalid. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 8.9

  • Location 9.1

  • Staff 8.4

  • Atmosphere 7.7

  • Cleanliness 7.2

  • Facilities 7.7

Latest Reviews

  • 10.0


    17 Sep 2019
    Lovely little hostel, warm welcome, staff all very friendly and helpful with information about the area. Comfortable and good functioning facilities throughout! I stayed in 4 bed female dorm, very comfortable beds. Spacious rooms! Nice out doors and inside siting areas for socializing. Good wifi connection! No complaints! I stayed for 3 nights and would deffinely return! Thanks Step Inn guest house! 😘
    England, Female, 25-30
  • 10.0


    05 Sep 2019
    Staff is great and very helpful hostel is basic but has all the facilities for a hostel beds are comfy and AC dorms are good really nice for solo travelers I've met lots of nice people. will stay again.
    Australia, Male, 18-24
  • 9.4


    14 Oct 2019
    Its like my family home in KL.
    India, Male, 31-40
  • 9.4


    17 Sep 2019
    staff were absolutely amazing, went above and beyond to make our stay comfortable
    England, Female, 25-30
  • 9.4


    07 Sep 2019
    Very friendly and helpful host. Nice and easily accesible Location. Friendly atmosphere. value for money.
    India, Male, 25-30
  • 8.3


    15 Sep 2019
    Great location, staff are super helpful suggesting places to go and are just genuinely lovely people. Table tennis table and guitar make is a nice place to be at night, 24 hour reception is also good :)
    England, All Female Group, 18-24
  • 7.7

    Very Good

    10 Oct 2019
    Good hostel near Pudu bus station. Own padlock needed for lockers in dorm. Good for the price of the room abd it was no problem when I needed to extend my stay. Staff were helpful.
    Wales, Female, 25-30
  • 7.4

    Very Good

    24 Nov 2019
    The location is great, Chinatown, Little India and Merdeka square all within walking distance. The place itself is a bit run down. The staff are nice but is all volunteers. We had a private room, it felt a bit small and could have more ventilation. It is nice that there is coffee available all day and there is a simple free breakfast (toasts) in the morning. It’s not bad for a night if you are on a budget
    Spain, Couple, 25-30
  • 5.7


    06 Oct 2019
    We got bed bugs at the hostel, and I notified them asking for a refund. Unfortunately we noticed the evening we check out at the airport, so didn't tell them until the day after. The owner doesn't believe they are bed bugs, and therefore is not spraying. I have strings of bites (they come in groups) very different from mosquitos which are sporadic, in about 10 places on me and my partner. Before that we were at a rented room for weeks with no issues. Despite good location, would not stay again.
    USA, Mixed Group, 31-40
  • 5.4


    23 Sep 2019
    Ants crawling in my bed, hot shower wasnt working
    Canada, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • DVD's
  • Foosball
  • Wi-Fi