Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

3 days prior to the arrival date.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Step Inn Guest House and Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

There are two things we are proud of here at Step Inn.
First, is our excellent location. We are situated in the well-known Golden Triangle of Kuala Lumpur, where everything is easily within walking distance. In this area is the busy China Town(10 mins), street food heaven Jalan Alor(10 mins), the best bar street in town Changkat(10 mins), shopping central Bukit Bintang(15 minutes), and the famous Petronas Towers(30 mins). We are also a few minute walk to the local metro(LRT), airport shuttle(Star Shuttle), and one of the central bus terminals(Pudu Sentral), so you can easily plan your next destination.

The second thing we pride ourselves in, is our hospitality. We do our best to establish, a warm homey environment. The moment you walk in the door, you are considered part of the family. We provide a free map and enjoy giving tips on the city, so you can fill your few days or maybe many days, with lots of things to do. Our knowledgeable staff can also give suggestions for your continuing journey out of Malaysia’s capital city.

For being a budget guest house we do provide a couple perks that you won’t find in many places located in the Golden Triangle. We have many types of rooms available, double-ensuite, double, single, family, and dormitory beds. All rooms are clean, with a window and fan, except our ensuite, which comes with A/C. On check in we provide you with a fresh towel(all rooms) & free roll of toilet paper(for single, double, en-suite, & family rooms only). In the morning, there is a free simple breakfast, with all day coffee and tea, that will help you get started so you can begin your tour of this great city. We provide 24 hour reception, same-day laundry service, and free WiFi in all the rooms, so you can stay connected at all times or get help at any hour.

So, if you are looking for a homey budget guest house, with an excellent location, great knowledgeable staff, and nice facilities, please Step Inn.

***Age Limits for Dorm Room***

For any guests above 50 years old (including 50 yrs), please book into Private Room; bookings into Dorm room will be treated as Invalid. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 8.9

  • Location 9.0

  • Staff 8.6

  • Atmosphere 7.9

  • Cleanliness 7.5

  • Facilities 7.8

Latest Reviews

  • 10.0


    02 Jul 2019
    Good hostel
    Mongolia, Male, 18-24
  • 10.0


    29 Jun 2019
    Vibe was awesome, atmosphere was more than I can ask for. Friendly staff, friendly people. I extended my stay the first time in step inn, and after I travelled to Bali and returned to Malaysia I just had to book it again! Amazing location for the bars, China town, bus station, convenience store, major walking street. Beds are comfy, air-conditioning works great
    Canada, Female, 18-24
  • 9.7


    09 Aug 2019
    Cool place, chilled meet some interesting people
    New Zealand, Male, 18-24
  • 8.3


    17 Aug 2019
    Perfect location and good value for what you pay Only the downside is that all slots of electricity on the same side and not near to some beds
    Egypt, Male, 25-30
  • 8.3


    10 Jul 2019
    Good hostel, the staff was very friendly. Not the best place for solo travellers maybe as most guest are couples.
    Denmark, Female, 18-24
  • 8.3


    10 Jun 2019
    I really enjoyed this hostel, it was pretty clean, the staff was really nice, breakfast was just toast though. Laundry was dried in a machine, so just something to look out for. It’s fairly close to Bintang road and within walking distance of all must see locations.
    USA, Female, 18-24
  • 7.1

    Very Good

    04 Jun 2019
    Comfy place with friendly & welcoming staff. Location is great, 5 min walk to china town and food places. Not as clean as I expected but offers many facilities (laundry & breakfast) Worth the price
    France, Female, 18-24
  • 6.9


    17 Jul 2019
    This hostel is in a great location. However, the staff are only voulenteers and as a result they aren’t that knowledgeable about the area (they told us the wrong information twice). We also found them to be quite rude. The hostel itself is basic, it does the job but it is nothing special. And the “free breakfast” is a bag of cheap toast next to the toaster.
    England, Female, 18-24
  • 5.4


    09 Jul 2019
    I've travelled many places and stayed in a number of different hostels. Never seen this unfriendly bunch of staff anywhere else. Every single interaction we had was so awkward and they make you feel so unwelcome. The room was tiny and looked like a prison cell lol they have cold beer, water, soft drinks at cheap prices to be fair but literally every time I went to buy it the staff looked like they're annoyed you've made them work. You can definitely find much better places with similar prices.
    South Korea, Female, 25-30
  • 4.9


    07 Jul 2019
    The room is okay for what you pay for, a hard bed in a small room- pretty usual for Asia. However, the staff were extremely hostile and unfriendly, I have never been made to feel so unwelcome and awkward as a solo traveller. I would not recommend this hostel to anyone.
    England, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • DVD's
  • Foosball
  • Wi-Fi