Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

3 days prior to the arrival date.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Step Inn Guest House and Hostel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

There are two things we are proud of here at Step Inn.
First, is our excellent location. We are situated in the well-known Golden Triangle of Kuala Lumpur, where everything is easily within walking distance. In this area is the busy China Town(10 mins), street food heaven Jalan Alor(10 mins), the best bar street in town Changkat(10 mins), shopping central Bukit Bintang(15 minutes), and the famous Petronas Towers(30 mins). We are also a few minute walk to the local metro(LRT), airport shuttle(Star Shuttle), and one of the central bus terminals(Pudu Sentral), so you can easily plan your next destination.

The second thing we pride ourselves in, is our hospitality. We do our best to establish, a warm homey environment. The moment you walk in the door, you are considered part of the family. We provide a free map and enjoy giving tips on the city, so you can fill your few days or maybe many days, with lots of things to do. Our knowledgeable staff can also give suggestions for your continuing journey out of Malaysia’s capital city.

For being a budget guest house we do provide a couple perks that you won’t find in many places located in the Golden Triangle. We have many types of rooms available, double-ensuite, double, single, family, and dormitory beds. All rooms are clean, with a window and fan, except our ensuite, which comes with A/C. On check in we provide you with a fresh towel(all rooms) & free roll of toilet paper(for single, double, en-suite, & family rooms only). In the morning, there is a free simple breakfast, with all day coffee and tea, that will help you get started so you can begin your tour of this great city. We provide 24 hour reception, same-day laundry service, and free WiFi in all the rooms, so you can stay connected at all times or get help at any hour.

So, if you are looking for a homey budget guest house, with an excellent location, great knowledgeable staff, and nice facilities, please Step Inn.

***Age Limits for Dorm Room***

For any guests above 50 years old (including 50 yrs), please book into Private Room; bookings into Dorm room will be treated as Invalid. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 8.5

  • Location 9.2

  • Staff 8.5

  • Atmosphere 8.5

  • Cleanliness 7.3

  • Facilities 7.7

Latest Reviews

  • 10.0


    04 Jan 2020
    This is a great, value for money hostel. All basic facilities are provided and are clean and well maintained. Bathroom was clean and always had soap and toilet tissue! Great location in a leafy backstreet yet just 5 mins walk from the MRT and LRT and on the edge of Chinatown. Staff were friendly and very knowledgeable about the city. I wanted a good sleep and this place was quiet at night so I was very satisfied. Will definitely stay there again.
    England, Male, 41+
  • 9.7


    09 Jan 2020
    At a great location in KL. Generally everything fine. Sometimes noisy. But great value for money. Easy to approach from airport.
    India, Male, 31-40
  • 9.4


    14 Oct 2019
    Its like my family home in KL.
    India, Male, 31-40
  • 8.9


    26 Oct 2019
    This is a very basic hostel, so don't expect luxury here. The rooms are just a concrete square with a bed in them and a small window. But the rooms are super cheap, the staff is really nice, and the location is great! So overall, it was good value for money.
    Indonesia, Female, 31-40
  • 8.6


    05 Feb 2020
    Friendly and cheap hostel in an ideal, but somewhat noisy location. Super staff. Room was a very bare "minimalist" style. Nice community area on the back terrace. Baths and kitchen area could have done with a bit more cleaning (but of course, this also depends on the guests cleaning up after themselves). Would recommend for a few days' stay.
    Hungary, Male, 41+
  • 7.7

    Very Good

    18 Feb 2020
    Staff were nice albeit had a grumpy streak. Great location and layout of the place with cool furniture. Shower rooms containing leaky toilets Comfy beds Toast and jam is the breakfast on offer where the staff get particularly weird about the amount of bread used
    England, Couple, 25-30
  • 7.7

    Very Good

    10 Oct 2019
    Good hostel near Pudu bus station. Own padlock needed for lockers in dorm. Good for the price of the room abd it was no problem when I needed to extend my stay. Staff were helpful.
    Wales, Female, 25-30
  • 7.4

    Very Good

    12 Feb 2020
    Friendly and co-operative people with moderate facilities....
    Pakistan, Male, 31-40
  • 7.4

    Very Good

    24 Nov 2019
    The location is great, Chinatown, Little India and Merdeka square all within walking distance. The place itself is a bit run down. The staff are nice but is all volunteers. We had a private room, it felt a bit small and could have more ventilation. It is nice that there is coffee available all day and there is a simple free breakfast (toasts) in the morning. It’s not bad for a night if you are on a budget
    Spain, Couple, 25-30
  • 3.7


    31 Dec 2019
    Showers were dirty with mould on the wall, there was no aircon in the private room (which we payed extra for), no lockers for baggage storage, brown stain on the curtain above my bed head, smokers indoors, sometimes no toilet paper.
    New Zealand, Male, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • DVD's
  • Foosball
  • Wi-Fi