Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Discover the new generation contemporary-styled backpacker properties with Urban Pack, one of the newest design hostel in Hong Kong. A cozy pad tailored for the modern day global traveler.

Owned and operated by two friendly Canadian pals, located at the very heart of the city, among the bustling streets of Hong Kong, seconds away from the Tsim Sha Tsui station and Kowloon Park. We are also within walking distance to many major attractions such as Avenues of Stars & the museums, and of course there are hundreds of fabulous local eateries to be found at every turn to cater to the unique tastes of our our backpackers. We are also minutes away from the China Ferry Terminal if you choose to travel onwards and the Star Ferry to venture out across the island.

Urban Pack is a licensed Guesthouse (General) under Office of The Licensing Authority in Hong Kong.

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.9

  • Location 9.7

  • Staff 8.8

  • Atmosphere 7.7

  • Cleanliness 8.1

  • Facilities 7.8

Latest Reviews

  • 8.3


    03 Dec 2018
    Great location, friendly staff. Facilities were clean, but showers weren't always hot, and extremely loud renovations on the building meant nobody could sleep past 9am. Well-furnished common room was a great place to hang out and meet people.
    Canada, All Male Group, 25-30
  • 7.7

    Very Good

    09 Dec 2018
    I made a booking mistake (booked for 2 instead of one) that was impossible to correct. By the fact hostel has enough demand to solve that. Instead of that i have had to pay twice the price for all my stay. No discount on my luggage keeping on last day (that would have been fair considering former problem) I feel that this situation is more business-oriented than normal. Typical from HK spirit but unfair for customers.
    France, Male, 41+
  • 7.4

    Very Good

    06 Dec 2018
    Nothing big to complain about, but a lot of small annoying things. I had to check in late at night so I sent them several emails and never got an answer, I had to ask my contact in HK to call them. The curtains on the beds don’t cover it all so everyone in the room wakes up each time someone uses their light or opens the door. The water in the shower takes very long to get warm. No water dispenser. Staff polite but barely. It’s clean and convenient but I don’t think I’ll be staying here again.
    France, Female, 18-24
  • 7.4

    Very Good

    04 Dec 2018
    Urban Pack is strategically located opposite the MTR and in the heart of Tsim Sha Shui, which was extremely ideal. As with most properties in Hong Kong, the rooms were really small and facilities a little inadequate. However, the price of the room made up for it
    Singapore, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • PlayStation


  • Age Restriction
  • Credit Cards Accepted
  • Credit Cards Not Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

1. Check out time: 11:00 Check in time: 14:30 Reception closes from 12am to 9am.
2. Customers are required to email us prior arrival if check in or check out during the above time for special arrangement.
3. Toilet and shower facilities are communal for all the dormitories.
4. In the event of cancellation within 2 days prior to arrival or No-show, first night charge will be billed to your Credit Card
5. Additional HKD$20 sub-charge for any reschedule bookings.
6. A refundable HKD$100 key deposit due upon arrival.
7. Do not accept booking from locals.
8. We accept credit card, cash and Paypal payment upon arrival. A 5% service fee applies to all credit card and Paypal payment.
9. No single night booking will be accepted for group over 6 persons.