Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 10 days in advance, cancellation is free. If the cancellation occurs less than 10 and up to 3 days in advance, 20 % of the balance will be charged. Any cancellations made later than 3 days in advance will be charged 40% of the balance.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Ventana Sur Hostal

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

¡ Welcome to Ventana Sur Hostal!

Home away from home...
We love it when travelers describe Ventana Sur that way as it is exactly what we try to be: a place for travelers who want to share with others in a decent but yet fun atmosphere, sometimes just chilling on the terrace or by the pool, sometimes exchanging on your traveling experience, sometimes reading a book, sometimes having dinner all together, sometimes sharing a barbecue with a glass (or a couple of bottles) of soda, wine or pisco, depending on the mood...
You are very much welcome if you are laid back, if you understand that you should bring earplugs if you want to go to bed at 10 pm but also that you should be enough respectful not to make too much noise at 2 am...

We are located a few blocks from metro St. Isabel, next to Bustamante Park in Providencia, at walking distance from the major tourist attractions (Bellavista, St. Cristobal, St. Lucia). It is a very safe neighborhood with restaurants, bars and supermarkets around.

The manager of Ventana Sur, Ivan, has been living in Santiago for...ever and the hostel has been running for 7 years so for sure we can give you all the information you need regarding our beloved Santiago.

Just so you know, our breakfast starts at 8:45 until everybody is up and includes:
- Bread
- Cereals
- Salami, cheese
- Butter, jam, peanut butter, dulce de leche
- Tea, coffee, chocolate powder, milk

Ventana Sur is open 24/7.

/Property reserves the right to preauthorize your card/ View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.3

  • Location 9.4

  • Staff 9.4

  • Atmosphere 9.3

  • Cleanliness 8.9

  • Facilities 9.2

Latest Reviews

  • 10.0


    18 Apr 2019
    A good, safe, clean with great staff hostel 👍 ! 5 minutes away from metro station 🚉 which will take you all over the city at a reasonable price! I would recommend a stay here !
    England, Male, 41+
  • 10.0


    03 Apr 2019
    Best hostel in Santiago! Not the big city (party) hostel, but just a nice cosy atmosphere with everyone hanging out in the courtyard. Located in a nice neighborhood with bars and restaurants.
    Netherlands, Male, 18-24
  • 10.0


    02 Apr 2019
    Ivan is a great host and very helpful with traval tips, great chilled atmosphere and went back
    Scotland, Male, 31-40
  • 10.0


    25 Mar 2019
    Private room - big, comfortable room with bathroom. Owner and staff were helpful and welcoming. Breakfast was coffee/tea, bread, butter, jams, cheese, salami and eggs. Great place.
    New Zealand, Couple, 31-40
  • 9.7


    28 Mar 2019
    I never write reviews, but this hostel deserves one. Such an accommodating staff and owner here, super clean/organized, great location, and awesome pool. The owner went out of his way to have breakfast for me at 6am on a morning that i had to catch a flight. That sort of hospitality goes a long way.
    USA, Female, 25-30
  • 9.1


    21 Feb 2019
    A very small hostel with a great atmosphere. Lots of solo travellers and easy to meet people. Located away from the city centre but close to metro and supermarket. The pool and bbq nights were great as well
    Australia, Male, 18-24
  • 9.1


    14 Feb 2019
    Only stayed here for one night but the hostel is great. The staff were so helpful with answering any questions we had. Lovely outdoor area which is great for socialising with the others in the hostel. There could be more bathrooms, but overall it was great
    England, Female, 18-24
  • 8.6


    30 Mar 2019
    For the most part this place is awesome! I really enjoyed the breakfast mornings, cozy and homey as the rest of the place. Pool didn’t seem too clean which was a shame. Beds was good, rooms big, cute balcony, area is very nice - liked not being in the center of all. However it changed a bit when checking out; my first payment didn’t work, it felt very uncomfortable and accusing when Ivan confronted me with it. He didn’t trust me that a new payment (that worked!) had already been sent.
    Denmark, Female, 31-40
  • 7.7

    Very Good

    18 Apr 2019
    Great location in Barrio Italia. Calm hostel and friendly vibe. No breakfast one morning and showers are lukewarm. Not many outlets.
    USA, Female, 25-30
  • 7.1

    Very Good

    22 Feb 2019
    Hostel is super old and run down and abit far from the night life. The breakfast is very basic. The atmosphere is nice and the owner was friendly.
    Australia, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi