Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 10 days in advance, cancellation is free. If the cancellation occurs less than 10 and up to 3 days in advance, 20 % of the balance will be charged. Any cancellations made later than 3 days in advance will be charged 40% of the balance.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Ventana Sur Hostal

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

¡ Welcome to Ventana Sur Hostal!

Home away from home...
We love it when travelers describe Ventana Sur that way as it is exactly what we try to be: a place for travelers who want to share with others in a decent but yet fun atmosphere, sometimes just chilling on the terrace or by the pool, sometimes exchanging on your traveling experience, sometimes reading a book, sometimes having dinner all together, sometimes sharing a barbecue with a glass (or a couple of bottles) of soda, wine or pisco, depending on the mood...
You are very much welcome if you are laid back, if you understand that you should bring earplugs if you want to go to bed at 10 pm but also that you should be enough respectful not to make too much noise at 2 am...

We are located a few blocks from metro St. Isabel, next to Bustamante Park in Providencia, at walking distance from the major tourist attractions (Bellavista, St. Cristobal, St. Lucia). It is a very safe neighborhood with restaurants, bars and supermarkets around.

The manager of Ventana Sur, Ivan, has been living in Santiago for...ever and the hostel has been running for 7 years so for sure we can give you all the information you need regarding our beloved Santiago.

Just so you know, our breakfast starts at 8:45 until everybody is up and includes:
- Bread
- Cereals
- Salami, cheese
- Butter, jam, peanut butter, dulce de leche
- Tea, coffee, chocolate powder, milk

Ventana Sur is open 24/7.

/Property reserves the right to preauthorize your card/ View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.2

  • Staff 9.6

  • Atmosphere 9.4

  • Cleanliness 9.4

  • Facilities 9.1

Latest Reviews

  • 10.0


    12 Sep 2019
    Great stay at this hostel! Understanding approach (I came way before check in time and was let into the room despite after tough journey), comfy bed, cleaning in process all the time, yummy feel-like-home breakfast and great people. The owner gives away free bbq and wine nights now and then, which is insanely awesome and brings people and good vibe together. It is also located in cute neighbourhood, where you feel safe, plus everything walking distance. Highly recommended!!
    Czech Republic, Female, 18-24
  • 10.0


    31 Aug 2019
    Ventana Sur is the coziest hostel I've ever been. It really feels like home. If you enjoy having time to sit for breakfast or dinner and engage in conversations with those around you this is a very nice place. Ivan, Maria and Arthur are a wonderful team that will help you enjoy the most of Santiago.
    Mexico, Male, 31-40
  • 10.0


    30 Aug 2019
    Felt like being in my own home. Ivan is so welcoming, friendly and helpful, and doesn’t have all the annoying rules that most hostels have. Perfect place to hang whilst in Santiago, couldn’t recommend more highly. Thanks so much Ivan!!! And see you again next year, Cheers!!! Ian
    New Zealand, Male, 41+
  • 10.0


    21 Aug 2019
    I love Ventana Sur Hostel! So comfortable. Super homey! The clientele are very similar in that we sit at the table for breakfast or dinner and eat like a family chatting in different languages. It's such a wonderful experience. This congenial tone is set by our fabulous host, Ivan who enjoys uncorking a bottle of wine or suggests a spontaneous dinner. If you're flexible, spontaneous or just needing a safe place to sleep overnight, Ventana Sur Hostel is perfect for you.
    USA, Female, 41+
  • 10.0


    24 Jul 2019
    Having stayed in over 75 hostels in the last 5 years I can safely say this was one of the very best. Fantastic atmosphere created by Ivan who runs the hostel as if you are guests in his home, without being intrusive. Very clean, safe and tastefully decorated. The pictures online do not do it justice. I could not recommend this place more highly!
    Scotland, Couple, 18-24
  • 10.0


    16 Jul 2019
    Staying at Ventana Sur was a different experience than any other hostel I've stayed at. Ivan really has something special here. Staying here was like being a part of a cool, multinational, Ventana Sur family, right down to the group barbecues and even just hanging out in the living room. It's definitely the most relaxed hostel I've ever been to, but I had a ton of fun anyways and met some great people. Would definitely recommend.
    USA, Male, 25-30
  • 10.0


    02 Jul 2019
    Not in the centre of town but super easy to walk everywhere great location. The private room we stayed in was very clean and homely. Very nice breakfast in the mornings. Overall a great hosel with everything you could need to explore Santiago. However what made this hostel so special is the helpfulness and kindness of the owner. He went above and beyond for us while we stayed there and we can’t recommend his place highly enough.
    England, Couple, 18-24
  • 9.4


    18 Sep 2019
    Ivan is a great host. So welcoming and inclusive. The dorms are spacious and the bedding is cozy. The kitchen is well equipped and the breakfast is great. The neighbourhood is lovely and it's easy to get around.
    England, Female, 31-40
  • 9.4


    17 Jul 2019
    A really special hostel that Ivan runs here. Small and cozy that makes you feel at home with great volunteers that make you feel like part of the family. Beds are springy but comfortable and showers are good. Breakfast included thanks to Ivan. 100% coming back here next time I'm in Santiago
    Australia, Male, 25-30
  • 9.4


    04 Jul 2019
    Located in a nice area of Santiago, this hostel was definitely worth its value! Close to Santa Lucía metro station it’s possible to get to most parts of the city in a reasonable time. Make sure to have the BBQ the hostel prepares on Fridays! Ivan is a great host and helped me a lot with my stay in Chile! Would highly recommend
    England, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi