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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 10 days in advance, cancellation is free. If the cancellation occurs less than 10 and up to 3 days in advance, 20 % of the balance will be charged. Any cancellations made later than 3 days in advance will be charged 40% of the balance.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Ventana Sur Hostal

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

¡ Welcome to Ventana Sur Hostal!

Home away from home...
We love it when travelers describe Ventana Sur that way as it is exactly what we try to be: a place for travelers who want to share with others in a decent but yet fun atmosphere, sometimes just chilling on the terrace or by the pool, sometimes exchanging on your traveling experience, sometimes reading a book, sometimes having dinner all together, sometimes sharing a barbecue with a glass (or a couple of bottles) of soda, wine or pisco, depending on the mood...
You are very much welcome if you are laid back, if you understand that you should bring earplugs if you want to go to bed at 10 pm but also that you should be enough respectful not to make too much noise at 2 am...

We are located a few blocks from metro St. Isabel, next to Bustamante Park in Providencia, at walking distance from the major tourist attractions (Bellavista, St. Cristobal, St. Lucia). It is a very safe neighborhood with restaurants, bars and supermarkets around.

The manager of Ventana Sur, Ivan, has been living in Santiago for...ever and the hostel has been running for 7 years so for sure we can give you all the information you need regarding our beloved Santiago.

Just so you know, our breakfast starts at 8:45 until everybody is up and includes:
- Bread
- Cereals
- Salami, cheese
- Butter, jam, peanut butter, dulce de leche
- Tea, coffee, chocolate powder, milk

Ventana Sur is open 24/7.

/Property reserves the right to preauthorize your card/ View House Rules

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Reviews & Ratings

  • Value For Money 9.9

  • Security 9.8

  • Location 9.5

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.7

  • Facilities 9.4


Latest Reviews

  • 10.0

    Superb

    30 Nov 2019
    Excellent small hostel in Santiago. Ivan was a great host - very helpful and friendly.
    Australia, Male, 25-30
  • 10.0

    Superb

    25 Nov 2019
    If you don't stay here when you come to Santiago you are missing out the absolute BEST experience of your life. I wanna rate this place a 10/5 if I can. I don't think there's ever a host as generous and fun and genuine and willing to open up as Ivan that I've met in my 4 years of living in hostels around the world. He makes sure you have breakfast whenever you want it and if you are lucky you'll taste the world class cooking that he produces. STAY HERE. Support this amazing man. It's worth it.
    China, Female, 18-24
  • 10.0

    Superb

    10 Nov 2019
    Basically the perfect hostel! It just feels like home and the atmosphere is just amazing! Every night there is people to talk/drink with and you can easily do it at the hostel since you are allowed to bring your own alcohol! the terrace is super nice with a pool for hot days which are very common in Santiago! I have travelled a lot and this is by far one of my favorite hostel ever if not my favorite!
    Canada, Couple, 18-24
  • 10.0

    Superb

    01 Nov 2019
    Our fave hostel so far in South America!! We LOVED staying here.. it feels more like a home than a hostel, Ivan was so welcoming and helpful with everything we needed. The house is lovely, the rooms are big and clean and the outside area with the pool is perfect for sunny days! The area of Barrio Italia is also really nice, way nicer than the city centre and despite the riots we felt super safe here! We have been recommending this hostel to everyone we meet - thank you so much Ivan.
    England, All Female Group, 18-24
  • 10.0

    Superb

    18 Oct 2019
    I had a wonderful time there. Ivan is such a wonderful person who really wants you to have good time. The pools makes this place 10 out of 10. They have barbecues and its really good. Book this place!
    USA, Female, 25-30
  • 10.0

    Superb

    12 Sep 2019
    Great stay at this hostel! Understanding approach (I came way before check in time and was let into the room despite after tough journey), comfy bed, cleaning in process all the time, yummy feel-like-home breakfast and great people. The owner gives away free bbq and wine nights now and then, which is insanely awesome and brings people and good vibe together. It is also located in cute neighbourhood, where you feel safe, plus everything walking distance. Highly recommended!!
    Czech Republic, Female, 18-24
  • 9.4

    Superb

    10 Oct 2019
    Pretty good hostel near a quite neighbourhood. Host is nice and the place is well kept. There's a simple breakfast served in the morning. A great place to plan out your trip and explore the city.
    Canada, Male, 25-30
  • 9.4

    Superb

    18 Sep 2019
    Ivan is a great host. So welcoming and inclusive. The dorms are spacious and the bedding is cozy. The kitchen is well equipped and the breakfast is great. The neighbourhood is lovely and it's easy to get around.
    England, Female, 31-40
  • 8.9

    Fabulous

    11 Oct 2019
    My stay at Ventana Sur was fantastic! Ivan is such a welcoming host and there is a great sense of communion within the hostel, attracting friendly personable people who were easy to mingle with and make friends.
    England, Male, 25-30
  • 8.9

    Fabulous

    07 Oct 2019
    Really friendly and helpful hostel. Breakfast was good. Everything was clean and comfortable. I can see why people return, I would.
    England, Couple, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Towels Not Included
Services
  • 24 Hour Reception
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Wi-Fi


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