Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 10 days in advance, cancellation is free. If the cancellation occurs less than 10 and up to 3 days in advance, 20 % of the balance will be charged. Any cancellations made later than 3 days in advance will be charged 40% of the balance.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

¡ Welcome to Ventana Sur Hostal!

Home away from home...
We love it when travelers describe Ventana Sur that way as it is exactly what we try to be: a place for travelers who want to share with others in a decent but yet fun atmosphere, sometimes just chilling on the terrace or by the pool, sometimes exchanging on your traveling experience, sometimes reading a book, sometimes having dinner all together, sometimes sharing a barbecue with a glass (or a couple of bottles) of soda, wine or pisco, depending on the mood...
You are very much welcome if you are laid back, if you understand that you should bring earplugs if you want to go to bed at 10 pm but also that you should be enough respectful not to make too much noise at 2 am...

We are located a few blocks from metro St. Isabel, next to Bustamante Park in Providencia, at walking distance from the major tourist attractions (Bellavista, St. Cristobal, St. Lucia). It is a very safe neighborhood with restaurants, bars and supermarkets around.

The manager of Ventana Sur, Ivan, has been living in Santiago for...ever and the hostel has been running for 7 years so for sure we can give you all the information you need regarding our beloved Santiago.

Just so you know, our breakfast starts at 9:00 until everybody is up and includes:

- Bread
- Scrambled eggs
- Peanut butter
- Jam
- Butter
- yogurt
- Tea, coffee, and milk

Ventana Sur is open 24/7.

/Property reserves the right to preauthorize your card/ View House Rules

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Reviews & Ratings

  • Value For Money 9.8

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 9.8

Latest Reviews

  • 10.0


    18 Jun 2022
    My first time in Santiago. Ivan greeted me warmly when I arrived even though it was 10pm. The hostel was nice and cozy, friendly people, an outdoor area and the room was private and secure. I was able to practice Spanish with Ivan and Christian but they also both English well so asking questions about the city was not a problem. If you are looking for a cool place to stay with friendly people in a home atmosphere Ventana Sur is your place. The location is great too, shops, restaurants/bars.
    USA, Male, 41+
  • 10.0


    05 May 2022
    This was the best hostel we've ever stayed in. Our room was very comfortable & clean, the laundry service was impeccable, and the location was very convenient. Beyond the standards, the host was fantastic. There was an amazing vibe & we were so sad to leave.
    USA, Couple, 25-30
  • 10.0


    20 Apr 2022
    The place to be to get to know Santiago and enjoy the best it has to offer: Ivan and his crew! And all the local bars & restaurants of course. Lugar es BBB y las ondas son increíbles, solo puedo recomendar quedarse en ventana sur
    France, Female, 25-30
  • 10.0


    01 Mar 2022
    Simply perfect. I’d stay there if Im ever back in Santiago. Ivan is a great host. Best breakfast ever at a hostel.
    Italy, Male, 31-40
  • 10.0


    14 Feb 2022
    Ivan and everyone at Ventana Sur are the most welcoming group of people. The hostel is well located and spotlessly clean. A really good breakfast as well!
    England, Male, 25-30
  • 10.0


    10 Jan 2022
    Excellent stay! The staff were incredibly friendly and helpful. The room was clean and it had everything I needed. The hostel is in a great location, with lots of cool restaurants and bars nearby. I highly recommend Ventana Sur!
    USA, Male, 18-24
  • 10.0


    17 Mar 2020
    Really relaxed and social hostel. Ivan was very welcoming and extremely helpful with any queries we had- he went far beyond what is expected of a host. Couldn’t recommend it more!
    England, Mixed Group, 18-24
  • 10.0


    12 Mar 2020
    Great hostel with a friendly vibe Good breakfast 100% recommended
    France, Female, 25-30
  • 10.0


    29 Feb 2020
    This hostel is incredible! It truly feels like home, and the owner makes sure everyone feels comfortable and cared for, whether it’s giving city recommendations or throwing us a barbecue. It’s also located in one of the best neighborhoods (far from the protests) with cute boutiques, restaurants and cafes. It’s also a super social hostel with everyone gathering over breakfast or in the evenings, which was perfect for a solo traveler like myself. I loved it here!
    USA, Female, 25-30
  • 9.7


    21 Mar 2020
    We had an amazing stay at Ivan’s and returned for another 2 nights later in the week before our flight home. One night he cooked an incredible BBQ for us. Really great atmosphere at the hostel and all staff very willing to help wherever they can. Pool is lovely and very clean. Would hugely recommend this hostel to anyone visiting Santiago.
    England, All Female Group, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi