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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Volunteer Hostel Cartagena

Book more than 7 days in advance for Free Cancellation.
8.7
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Volunteer Hostels is a social business that works to build a more equitable society through responsible tourism.

Based on a qualified volunteering model we team up with our Foundation (FEM: which has been working with afro and indigenous communities in Cartagena for 7 years) to provide technical capacity to the communities who need it the most.

We offer a nice, clean, safe, comfortable and meaningful accommodation experience in a privileged location inside the walled city.

Four things make us unique:

1. Real Social Impact: By staying with us, conscious travelers like you contribute to the financial sustainability of FEM (25% of income and 12% of the hostel's profit are used to support FEM's operation and projects' expansion).

2. Location: Our privileged location in San Diego neighborhood, in the heart of the mystical walled city, allows you to be safe and at a walking distance to every spot in the city.

3. Facilities: Every room is equipped with comfortable beds, A/C, free WiFi and a locker or closet to store your belongings. We currently have:

o 2 shared rooms: where you will meet new friends to explore the city with. One of them accommodates 7 people and has a private bathroom. The other one accommodates 8 people and still has the original walls from 400 years ago, which gives it a magic atmosphere.

o 2 private rooms: where you will enjoy a calm and quiet ambiance with your couple or a friend.

4. Everything you need in the same place:

• Meet: Share a beer with new friends on our patio’s parasols, read a book on our hammocks or have a free coffee on our social room while you meet fellow travelers and volunteers.

• Have fun: Take one of our non-conventional Insider Tours that will allow you to merge with the authentic local culture and explore the unseen Cartagena (#RutaChampetúa, #EnTuSalsa, #DrumSafari, #BazurtoMarketAdventure, #RutaZenú, among others)

• Taste: Cook your meals and store your food at our ample kitchen or delight yourself with caribbean or vegetarian food in one of our neighbor restaurants (conveniently located on our street).

• Shop: Buy one of our local-made souvenirs to support the communities we work with.

• Work: Check your e-mail, attend that Skype call and get your work done at our calm and fresh (A/C equipped) co-working space

• Get involved: Meet FEM’s staff and volunteers! We’ll be glad to show you what we do so you can get involved or spread the word.

Policies & Conditions:

• Check in: from 14:00 to 22:00
• Check out: 11:00
• Payment upon arrival by cash or card.
• Taxes not included: 19% only for Colombian people
• Cancellation policy: 24 hours before arrival.
• Child friendly.
• Reception available 24 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.0

  • Location 9.7

  • Staff 9.4

  • Atmosphere 8.0

  • Cleanliness 8.2

  • Facilities 7.7


Latest Reviews

  • 9.7

    Superb

    27 Jun 2019
    Cute little hostel in the old city of cartagena. Very simple, has everything needed, not much more. Helpful kind staff =)
    Israel, Male, 25-30
  • 9.7

    Superb

    17 Jun 2019
    Staff was amazing! Incredibly helpful and nice throughout our entire stay. They were very concerned with our wellbeing and ensured we had a great experience in Cartagena. Definitely would recommend a stay here.
    Canada, Male, 18-24
  • 9.7

    Superb

    28 May 2019
    Small hostel, great project and all amenities that you need. They make pretty good coffee :)
    Germany, Female, 25-30
  • 9.4

    Superb

    14 Jun 2019
    Cute little hostel in the heart of the old town of Cartagena. Attached to it is a little café that servers excellent coffee! The staff is super friendly too.
    England, Female, 25-30
  • 9.1

    Superb

    11 Jun 2019
    Good clean and simple place.
    Brazil, Male, 25-30
  • 8.9

    Fabulous

    08 Jul 2019
    I enjoyed my stay a lot. The staff was very nice and I had the pleasure of talking to them quite a bit. The restroom was not great, but apart from that I had a great time! I'm only sad I couldn't see the sloth. :(
    Bulgaria, Male, 18-24
  • 8.3

    Fabulous

    25 May 2019
    Amazing location.The washrooms were not always clean. If I had to point out to something that needs immediate attention it would be the kitchen. It was dirty, small and the pans didn't even have handles on them. Aside from that, the staff is friendly and they have a nice breakfast menu. I definitely would recommend.
    Canada, Couple, 25-30
  • 8.0

    Fabulous

    27 Jun 2019
    The staff were super nice and helpful, and offer access to a lot of tourist activities in the city. The location is perfect. That being said, the rooms were super depressing and smelled permanently damp. Not too big a deal - aircon works great, so if you only plan to sleep here, it's a solid deal!
    USA, Couple, 25-30
  • 6.6

    Good

    30 Jun 2019
    Friendly English speaking reception staff who can help a bit with booking tours. Great location. Bathroom facilities are very old and run down. Having the sink right behind the toilet so you have to lean over an open toilet bowl is pretty disgusting. Kitchen has mostly everything you need but is often occupied by the charity members, sometimes to the point where you can't really access the kitchen for a whole evening. Good beds, but not really the atmosphere for backpackers.
    Luxembourg, Female, 18-24
  • 6.6

    Good

    27 Jun 2019
    Good location my room had a/c but it was only turned on for 1 night. Strange atmosphere as there were people filming an interview and people working on laptops most days. Different staff told me different things about tours like the price, it included snorkelling making it very confusing and me paying for something I didn't actually get. Quite disappointing. Also the cat kept getting into the room and on the beds.
    England, Male, 25-30
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Meeting Rooms
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • Fax Service
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Cafe
Entertainment
  • Wi-Fi


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