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Hanoi Old Town Hotel Reviews

95 Hang Chieu, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained

91%

Rating
235 Total Reviews
  • 93%Value For Money
  • 93%Security
  • 95%Location
  • 93%Staff
  • 87%Atmosphere
  • 89%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

The entire staff was friendly and helpful. But Lan was fantastic!!!!


100%

My friend and I stayed there this past week and loved it! Everything was clean and kept well.The whole staff was incredibly friendly and helpful anytime we had questions or needed recommendations. Anna was more than accommodating with our needs the whole time and helped us book a night trip to Ha Long Bay and took care of everything for us. The receptionist at night, Alex, was also very helpful and nice to talk to! Definitely Recommend!!!


74%

Alright hotel, I've definitely found more modern accommodations for the price they charge. Nothing blatantly wrong, but not astounding. I'd hunt for better.


97%

felt very well provided for staff were spot on washroom in my room could have used a touch up , over all stay was good and location is excellent right in the heart if things


94%

First let me say this is more a cheap hotel than a hostel. Made that clear, it is a very good place, in a good location, with a very helpful and kind staff, nice breakfast. Definetely a bargain for the money they ask. I'd recomend you stay here, unless you are looking for "hostel atmosphere".


100%

It's a very nice Hotel i came with my couple and we have an amazing time, clean tidy and with lovely staff that help you in everything you need, we hire with them the halong bay tour and was excellent just how they descrive it, so we loved it and highly suggest to stay in this lovely place.


100%

The Hotel is excellent we are having so much fun and good times that we will stay longer than we expect the receptionist Anna is very friendly and helpfull i really recomend to stay in this place and if you have doubts or comments speak with her, she will be glad to help you. El hotel es excelente muy central y con buena atención limpio y ordenado, nos quedaremos más de lo esperado por que es genial, la recepcionista Anna es muy simpatica y nos ayudó en todo.


83%

Great hotel. Service is excellent. Really helpfull with booking tours. Tours to halong bay and sapa where wonderful! We wish we had booked more tours with them. Staff is very sweet. English could be better but you can understand. Room was very clean (for vietnamese standards)


91%

We really enjoyed our stay here. The staff were really friendly and helpful, they sorted us out with a bus down to Hue for $10 cheaper than the main hostel chain, and also accommodated a trip to Halong that we arranged ourselves. Only complaint was that the bed was really uncomfortable, I think they'd have sorted it for us if we'd have said anything, but we didn't, so can't really complain. Our friend had another room and her bed was fine.


100%

Nice staffs, great location, cheap tour

  • 1st Mar 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 31-40
  • (1 review)


100%

Fantastic hotel, clean room and big, they clean room everyday, alot of choice for breakfast western and Vietnamese

  • 1st Mar 2015
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 25-30
  • (1 review)


100%

Very hood value for money. The staff ate lovely and always helpful.we stayed in two different rooms, both were spacious and clean with hot water and wifi. We booked a two night Halong bay trip through the hotel which was very enjoyable.


100%

My friend and I stayed at the hostel for 6 nights while trying to set up jobs and living arrangements in Hanoi. Not only were the staff helpful, efficient and friendly in the day to day running of the hostel, they also went over and beyond in helping us with the difficult transition to Hanoi, giving us much needed advice and information from where to eat to setting up our mobile phones. The breakfast is particularly good and the rooms are airy and very clean. The staff are what make this place.

  • 25th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 18-24
  • (1 review)


100%

The hostel is clean , big room , hot water work very well , staffs are very helpful, highly recommend


89%

Great location and very helpful staff - thanks Vinh and Anh for sorting our travel challenges and apologies to the porter who followed us to train station on a motorbike carried our bags to the carriage and disappeared before we could tip!


100%

Very friendly and Polite staff, clean rooms. Great location. Great breakfast. Would definitely recommend :)

  • 10th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 18-24
  • (1 review)


94%

Good, clean rooms (big!) and helpful staff. Delicious cooked to order breakfast in the morning. Location is very central. No complaints about this place! Great stay.


100%

Very helpful staff, any problem was solved immediately. Book a trip for Halong Bay to through the hotel and it was very good, they had luggage storage for our time away.


100%

Very nice hotel. They helped us sort out our Indian visas which was a massive relief! Very comfortable rooms and excellent service! Would definitely recommend.

  • 3rd Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


100%

Very helpful staff, they went out of their way to find me travel sickness pills. Very good trip to Halong bay booked through them.


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