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Hanoi Serenity Hotel Reviews

1B Cua Dong St., Hoan Kiem Dist, Hanoi, Vietnam

Reviews & Ratings Explained

85%

Rating
55 Total Reviews
  • 88%Value For Money
  • 92%Security
  • 92%Location
  • 96%Staff
  • 64%Atmosphere
  • 84%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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69%

This hotel is perfectly ok. Nothing fancy, but also nothing too terrible. Our room didn't have any windows, the a/c didn't work and therefore, definitely had a mould issue - my friend woke up with a sore throat which I think was due to the poor air quality in room 202. The staff were helpful enough, helping to arrange a last minute tour to Ha Long Bay (even warning us that this particular company was below average -and it was) The receptionist Cuc absolutely makes this place. She is great!!


91%

The staff were extremely helpful and friendly. They went over the map of Hanoi when you arrive and have some recommendations for some good street food. I was upgraded from my booking of a dorm room to a private room, which was a nice change of pace. I just had to earn the walk up the stairs to the room.


86%

Friendly staff. Breakfast was a bonus.


94%

Really friendly and helpfull staff, even though we didn't book any of their tours. We stayed as a family of 5 for 4 days, and had a wonderful time.

  • 11th Oct 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Mixed Group, 31-40
  • (1 review)




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