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Shinjuku City Hotel N.U.T.S TOKYO Reviews

1-16-5 Shinjuku, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


434 Total Reviews
  • 73%Value For Money
  • 77%Security
  • 81%Location
  • 83%Staff
  • 69%Atmosphere
  • 69%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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location was ok but the hotel has no services. The floor we stayed on was being renovated so 8am - 6pm 7days a week were hammers and drilling. Bathroom old and mouldy and shower was terrible. Additional charges of 3000 yen for people visiting or staying the night (a few hours until the trains restarted). Rooms are very small.


The room was good, however we had requested a non-smoking room and were put in a room that smelt strongly of stale smoke. We were moved into a new room which was on a level where they were completing building works so was noisy and had no English channels on TV. Bathroom was not very clean. Staff were great, very helpful and friendly.

  • 13th Jan 2016
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 31-40
  • (1 review)


Great location! Easy to get to and rooms were good. Would stay here again for sure!

  • 30th Nov 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


Found several hairs in one of the beds which indicated they mightn't have been washed thoroughly .

  • 29th Nov 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 18-24
  • (1 review)


It was a good experience nothing special but for the money you get a lot of amenities in the room.

  • 27th Nov 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


Exceptionally located 50m from Shinjuku Gonenmae tube station (50M) the hotel offers twin rooms with smallest bathroom ever! Cleaning could have been better. But staff is very friendly, helpful and mostly appreciative. A bit expensive for the quality better choose à superior room in the hotel for the same price. Refitting under way, lets hope that this place will get the bit of fresh air it needs. Will definitely come back there when back in Tokyo.

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