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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Arenal Backpackers Resort is the 5-star property of Costa Rica. This beautiful hostel/resort has a spectacular view of the Arenal Volcano, and is just a few minutes walk from the town centre and bus stop. The open setting of the property also makes it the perfect place for meeting fellow travelers.

Facilities include: Pristine swimming pool, with wet bar and sun loungers, A large garden with hammocks, Games: cards, board games, twister, pool table, slip n slide, etc, Free internet room with A/C and wireless access, Information and Tour Desk, Restaurant, Fully bilingual staff and 24 hour security

In the rooms: Private bathroom with hot water, Lockers, New thick mattresses, pillows, and linen, Key card access & A/C


Tents:
We have a brand new deluxe camping area! This area is covered and each tent has a double mattress, fan, lighting, power sockets and an outside locker room.

Private rooms:
-All private rooms have: Flat screen TV with cable, 1 or 2 Double Beds, A/C, Lockers, Towels, Private bathrooms with hot water, New thick mattresses, pillows and linen

Cancellation and Reservation Changes Policy:
* Cancellations and reservation changes must be made by email only.
*  Reservations can be cancelled up to 72 hours (3 days) prior to your arrival free of charge if you cancel 2 days before your arrival you will be charged for your 1st night only , after this period of time (48 hours ) you will be charged the total of the reservation same applies to “no shows “ thanks for your cooperation
* Reservation changes have to be done by email only, phone calls or messages at the front desk are not valid, and you need to bring the email with the acceptance of your changes in order to be validated,
* Non-Refundable : Your booking is non-refundable, if you choose to cancel or modify your booking, or in case of a no-show, you will still be charged the full cost of your booking.
* Last minute bookings: Reservations made only 3 days before your arrival date or within this period of time are non-refundable or accept any changes

- No underage kids and teens in the dorms.
-No kitchen
- Towels not included in shared dorms
-Parking area $10 per day
- All reservations must be made at least 48 hours in advance.
-Front Desk opening hours from 7:00 am untill 11:00 pm.
-Check in from 3 pm to 8 pm.
-Quiet hours after 11 pm.
- Check Out - 10am.
-Taxes not included 13%

Deposits:
1. There is a $1 deposit (refundable) when you return your key at check out , when staying in dorms
2. There is a $5 deposit (refundable) when you return your towels at check out , when staying in private rooms
3. The remaining balance has to be paid at arrival in cash ( USD or COLONES), in case you do not have cash you can go to the ATM or use your card for a 5% extra fee View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 9.3

  • Location 9.0

  • Staff 8.6

  • Atmosphere 8.3

  • Cleanliness 8.8

  • Facilities 8.5


Latest Reviews

  • 9.4

    Superb

    06 Mar 2020
    The best hostel I’ve been in Costa Rica. It’s really chilly and friendly, especially the pool area and the common area, totally worth it. It’s located on the Fortuna Village, which is beautiful, full of restaurants, supermarkets and the locals are really kind and helpful. While there, we went to the La Fortuna Waterfall and Arenal National Park, which were fantastic, I highly recommend you to visit both of them, although it might be expensive to visit both. Just come to the hostel and enjoy it!!
    Portugal, Mixed Group, 25-30
  • 9.1

    Superb

    29 Feb 2020
    Stayed in both the dorm and the tent, both were great! Rooms were clean, but in the dorm not every bed has direct access to a plug, so choose wisely - otherwise there’s a big outlet by the lockers. Tent was great but needed a better shared shower area. There’s no kitchen here but the hostel food is cheap and good, and there’s also a soda nearby for cheaper food. Happy hour was awesome and if you do order food definitely check out the specials because they also come with a free drink :)
    Canada, Couple, 25-30
  • 8.9

    Fabulous

    03 Mar 2020
    Was a pretty chill hostel. Staff was helpful the food they serverd there was really good. The pool is was refreshing. The hostel was surprisingly empty? Maybe a slow time. Careful cause the bathroom over flows when the shower is on. Over all I would stay again.
    Canada, Female, 18-24
  • 8.0

    Fabulous

    22 Mar 2020
    No kitchen, no free breakfast, no free coffee. More of a hotel with shared rooms than a true hostel.
    USA, Male, 41+
  • 8.0

    Fabulous

    09 Mar 2020
    Staff were nice and helpful with booking activities. Annoying that you have to pay for everything with cash to avoid extra fees. No kitchen. Rooms are nice and air conditioned. Shower has hot water. Not too far to walk to shops and the bus stop. Nice common area and pool but not very social still.
    Canada, Female, 31-40
  • 8.0

    Fabulous

    07 Mar 2020
    Felt very safe as a solo female traveller, lockers available but without locks and I didn’t have my own, my belongings were just in the room and felt secure. Could do with more CCTV to make it that little bit more reassuring though. Pool seemed nice and the bar was pretty cheap however no kitchen for own cooking just a fridge that was kind of dirty. All in all a cool place with a nice vibe, nicely decorated and in a great location.
    England, Female, 18-24
  • 7.7

    Very Good

    12 Mar 2020
    Pool was super nice, feels pretty resort like. The bar is only open from 5pm to 11pm and food is served limited hours as well, and there’s no kitchen. Beds were fine and a/c on in rooms from 10pm to 10am so the rooms are only sleepable at night. Location is a short walk to the strip so it’s not far to find food or drink but it’s pretty expensive in town (higher than Costa Rica average I found). Hostel was decent overall
    Canada, Female, 25-30
  • 7.1

    Very Good

    11 Mar 2020
    This place was OK. The staff were helpful and the facility was well cleaned once a day and they had air conditioning in the room after 10pm. I liked the hammock area as well. Their swim up bar was more of a storage area than anything and they have a very small dirty old fridge to store stuff if absolutely necessary. The down side of this hostel is that there is no kitchen for guests and no towels either. I liked that it was on the edge of town but easy to walk to everything.
    USA, Female, 31-40
  • 6.9

    Good

    15 Mar 2020
    Pool was a great addition, they had a nice cheap menu. Felt expensive for what it was. Beds were comfy, rooms had limited sockets and not very spacious if you were sharing with messy people. Staff were very friendly and helpful.
    England, Female, 18-24
  • 6.6

    Good

    12 Mar 2020
    The place is very central the location is PERFECT , the rooms are clean and the breakfast is really good. The front desk staff SUCKED. They were rude and not helpful at all.
    Canada, Female, 18-24
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Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
Services
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Pool Table
  • Wi-Fi


Awards

  • 2010

    1st, Country Winners Costa Rica

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