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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Arenal Backpackers Resort is the 5-star property of Costa Rica. This beautiful hostel/resort has a spectacular view of the Arenal Volcano, and is just a few minutes walk from the town centre and bus stop. The open setting of the property also makes it the perfect place for meeting fellow travelers.

Facilities include: Pristine swimming pool, with wet bar and sun loungers, A large garden with hammocks, Games: cards, board games, twister, pool table, slip n slide, etc, Information and Tour Desk, Restaurant, Fully bilingual staff and 24 hour security

In the rooms: Private bathroom with hot water, Lockers, New thick mattresses, pillows, and linen, Key card access & A/C


Tents:
We have a brand new deluxe camping area! This area is covered and each tent has a double mattress, fan, lighting, power sockets and an outside locker room.

Private rooms:
-All private rooms have: Flat screen TV with cable, 1 or 2 Double Beds, A/C, Lockers, Towels, Private bathrooms with hot water, New thick mattresses, pillows and linen

Luxury cylindrical room with a beautiful view of the Arenal Volcano and surrounding mountains.
We created an original concept that could lodge people looking for relaxing while blending in with nature. These rooms are perfect for couples or if you want to explore solo while making new friends in our property. All of them are equipped with a queen size bed with a pillowtop mattress inside colorful glass doors that makes each room very pleasant. Shared bathroom. Surrounded by beautiful tropical plants and flowers, where you can feel like inside a peaceful mountain listening to different sounds of animals during day and night. These rooms are just perfect for who loves to explore and experience the contact with nature.

Cancellation and Reservation Changes Policy:
* Cancellations and reservation changes must be made by email only.
*  Reservations can be cancelled up to 72 hours (3 days) prior to your arrival free of charge if you cancel 2 days before your arrival you will be charged for your 1st night only , after this period of time (48 hours ) you will be charged the total of the reservation same applies to “no shows “ thanks for your cooperation
* Reservation changes have to be done by email only, phone calls or messages at the front desk are not valid, and you need to bring the email with the acceptance of your changes in order to be validated,
* Non-Refundable : Your booking is non-refundable, if you choose to cancel or modify your booking, or in case of a no-show, you will still be charged the full cost of your booking.
* Last minute bookings: Reservations made only 3 days before your arrival date or within this period of time are non-refundable or accept any changes

- No underage kids and teens in the dorms.
-No kitchen
- Towels not included in shared dorms
-Parking area $10 per day
- All reservations must be made at least 48 hours in advance.
-Front Desk opening hours from 7:00 am untill 11:00 pm.
-Check in from 3 pm to 8 pm.
-If you arrive after 11pm, there is a security guard, it is mandatory to leave your passport with him for your safety, he has a security box for them. He will open and give you the room or bed. In order to avoid misunderstandings your payment has to be done in the morning of the next day before 10 am. Your passports are going to be returned once your payment has been done.
-Quiet hours after 11 pm.
- Check Out - 10am.
-Taxes not included 13%

Deposits:
1. There is a $1 deposit (refundable) when you return your key at check out , when staying in dorms
2. There is a $5 deposit (refundable) when you return your towels at check out , when staying in private rooms
3. There is a $10 deposit (refundable) when you return your towels at check out, when you staying in cylindrical rooms
4. The remaining balance has to be paid at arrival in cash ( USD or COLONES), in case you do not have cash you can go to the ATM or use your card for a 5% extra fee View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.4

  • Location 9.1

  • Staff 8.7

  • Atmosphere 8.3

  • Cleanliness 9.1

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    30 Apr 2021
    Brilliant hostel! Pool is amazing and communal bar area has good atmosphere. Can book trips from the hostel and rooms are very clean and well air conditioned.
    England, All Male Group, 18-24
  • 10.0

    Superb

    19 Apr 2021
    Clean big rooms. Nice Bathroom en-suite to the dorms. good social area and pool. Nice open plan and staff very helpful with organising day trips. Only thing is not smoking anywhere on the property have to go outside the gate. May be nice so have a small smoking area to one side of the area!! Overall a great place to stay.
    England, Female, 18-24
  • 10.0

    Superb

    02 Apr 2021
    Excellent place to stay good AC in the rooms and comfy beds. Very nice vibe, went as a solo traveller and met a good group which then I continued travels with. Would recommend to anyone
    England, Male, 18-24
  • 9.7

    Superb

    31 Mar 2021
    Really fun and friendly hostel, loads of things to do and they’re so chill about everything. Would recommend
    England, Female, 18-24
  • 8.6

    Fabulous

    17 Apr 2021
    Everything was ok Sometimes there was no one on the reception (especially at midnight) so we had to wait for a few minutes outside. Perhaps another guest key for the main door could solve this The staff was good and help us with tours and stuff like that
    Uruguay, Male, 18-24
  • 8.3

    Fabulous

    23 Apr 2021
    It was alright. This hostel has the potential to be amazing, but when I got there there weren’t too many people and those that were there were traveling in big groups. I probably would have enjoyed it more had there been more solo travelers like myself or social events in the common area
    USA, Male, 18-24
  • 8.0

    Fabulous

    25 Mar 2021
    Nice place - wish there was more of a kitchen area as there was only a microwave. That being said, this is a safe, clean place with a nice vibe. The pool is the perfect temperature for cooling off and we didn't have any problems with the smell some other people spoke about. The showers and toilets were super clean which matters a lot to me! The only other thing was the BUGS in the tent rooms were atrocious, the floor has gaps in it so me & my friend were both bitten even with bug spray!
    Scotland, Female, 18-24
  • 7.4

    Very Good

    10 Apr 2021
    A bit outside of La Fortuna. Food offering is good, nice pool. Views of Arenal vulcano
    Italy, Male, 31-40
  • 5.4

    Rating

    21 Mar 2021
    Extremely unfriendly staff that does not communicate with you, not even looking at you. The atmosphere seemed nice but it was no community vibe. If you like to sleep before 1 am and don’t like to freeze during the night, than we would not recommend it. No small kitchen or something comparable exists.
    Germany, All Female Group, 25-30
  • 4.9

    Rating

    04 Apr 2021
    Expensive laundry, lost our pants and socks. Unfriendly staff but hostel is alright
    England, Female, 18-24
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Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
Services
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Pool Table
  • Wi-Fi


Awards

  • 2010

    1st, Country Winners Costa Rica

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