Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Friends Inn & Travel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hanoi Friends Inn is perfectly located in the very heart of Hanoi's Old Quarter offering you one of the most convenient places to stay in Hanoi city. At Hanoi Friends Inn, there is no distance between host and guest. You just have fun, be happy and enjoy every minute of your vacation.
With less than a 7 minute walk to the Night Market, and around a 10 minute walk to Hoan Kiem Lake or Dong Xuan Central Market, you can have easy access to restaurants, nightlife and historical sites in a blink.
Our target that to build Hanoi Friends Inn becomes a second home, and create a friendly, family atmosphere for every single guest that we welcome through our doors for you. We strive to make your stay safe, but most of all enjoyable. Imagine you are coming to a brother’s house, as we will not just treat you as a tourist.

***Property Policies & Conditions:
1. We accept payment in both Credit card and Cash.
2. Cancellation made above 3 days: No fees are charged. If later, the first night will be charged. In case of No-show: Total booking will be charged.
3. Check in time: 14.00pm. Check out time: 12.00pm.
4. Pet is not allowed in Hanoi Friends Inn.
5. Whole the building is non-smoking. Please do not smoke inside Hanoi Friends Inn.
6. Reception is 24/7.
7. In Hanoi Friends Inn, we do not allow racism. We can cancel your booking without any refund if any violation. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.6

  • Staff 9.9

  • Atmosphere 7.8

  • Cleanliness 9.0

  • Facilities 8.7

Latest Reviews

  • 10.0


    30 Jan 2019
    Absolutely loved staying at Friends Inn. The staff are so lovely and helpful, always smiling, keen to make sure you have a good time. Location is great (very close to Banh Mi 25!) and you’ll get a little map with staff picks for best pho and noodle salad etc - worth following their advice! We stayed here twice and the second room (deluxe double on the 5th floor) was probably the nicest room we’ve stayed in SE Asia, for a reasonable price. Definitely recommended!
    England, Couple, 31-40
  • 10.0


    25 Jan 2019
    Excellent experience at Friends Inn! Nick and Harry were very helpful for planning my trip. I arrived super early at 5:45am and they opened the doors for me to get settled in. Breakfast was great and staff was always helpful! I would definitely recommend staying here! Derrick even drove me to go buy some coffee to bring back home for my family after his shift was over! This is not a party hostel, so if that is what you are looking for then look elsewhere. Overall A+ experience!
    Canada, Male, 31-40
  • 10.0


    22 Jan 2019
    We LOVED our stay here. The staff was amazing and went above and beyond to help us. Max, Harry, Derrick, and Duin were all so friendly and always willing to stop what they were doing to help. They booked two overnight excursions for us (both of which were amazing), they gave us great suggestions of things to do in Hanoi and the best places to eat, and helped us plan out our days. The rooms are clean and spacious. Beds are comfy. Breakfast is delicious! Highly recommend this place!
    USA, Female, 18-24
  • 10.0


    31 Dec 2018
    The staff was very helpful and friendly. The hotel is close to the old quarter and very clean as well. Definitely worth the money.
    USA, Couple, 25-30
  • 10.0


    30 Nov 2018
    I have never had better service anywhere. Every single member of the staff was extremely friendly, fun, polite and well informed. Shout out to Derrick, Max, Nick and Harry. Lovely lads
    India, All Male Group, 25-30
  • 9.7


    25 Mar 2019
    We stayed one night here and used them to book our trip to halong bay. Staff, particularly nick, were very helpful and happy to help! On returning from Halong bay they even let us leave our bags until the evening, great when we weren't actually staying there again. Room was basic but clean and had a comfortable night's stay; worth what we payed.
    England, Couple, 18-24
  • 9.7


    19 Feb 2019
    We had a great stay and were well looked after. The staff were very friendly and helpful - they called up a restaurant to book it for us and answered any questions we had.
    England, Couple, 18-24
  • 9.7


    07 Feb 2019
    Hanoi Friends Inn & Travel was an amazing stay. The staff were all eager to help out with any questions we had, helped us book tours, and even took me on a bike halfway across town to get my phone back after leaving it on a tour bus (oops haha). The private room was spotless and amazing for the price. The free breakfast was very nice, we enjoyed the location, and definitely made Hanoi a memorable stay. Huge thanks to Max and everyone else who gave us a great Hanoi experience!
    Australia, Couple, 18-24
  • 8.0


    14 Feb 2019
    The staff was the best part of this place. My room didn't have a window. I'm never going to like that....seems to be a thing in Asia. It was nice that there were always little bananas out in the common space if you needed a snack and didn't want to brave the outside.
    Canada, Female, 41+
  • 4.6


    26 Jan 2019
    Wasn’t anything like I expect. Dark and not happy environment. Checked out early..
    Canada, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Card Phones
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Wi-Fi
  • Wii