Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
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  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hug Hostel Rooftop

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Hug Hostel Rooftop - 5 star hostel in Chiang Mai accommodating more than 100 beds with modern facilities.

We have been awarded the HOSCARS award for 'The Most Popular Hostel in Chiang Mai 2019”. We had also been awarded the HOSCARS award for 2016 and 2017 for “The Most Popular Hostel in Chiang Mai”.

At Hug Hostel Rooftop you can find a great social atmosphere and a reception which is available 24/7. Here you get to meet fellow backpackers and socialize at our rooftop terrace where you can relax & enjoy a stunning view of Doi Suthep Mountain.

In more than 2000 reviews between our old and new branch we received a 90% approval rating from our guests. We offer both a great open atmosphere and the possibility to party the night away at our mellow bar where you can enjoy drinks, music and the company of fellow travelers. Meanwhile, we always make sure to create a balance between party and day trip tour guests, so that guests who attend our parties do not disturb those who are sleeping in the rooms. This way all our guests can wake up fresh and rested in the morning to enjoy our various day trip offers, such as cooking classes, elephant sanctuary visits or jungle trekking, for an unforgettable stay in Chiang Mai. We also make security our main priority so our guest always feel safe and comfortable during their stay.

Located at the heart of the old city at Chang Phuak Gate, nearby Saturday and Sunday night market, our hostel is on the main road just around the corner from some of the most famous street food stalls of the city, such as the Lady with the Cowboy hat or the popular Khao Soi Khun Yai, where you can taste traditional northern curry noodle soup. The hostel is also only a 5 minute walk away from the popular North Gate Jazz Bar and a 15 minute walk from Warorot market. If you want to enjoy the nightlife of Chiang Mai you can do so at one of the most well-known clubs of the city, Zoe in Yellow, which you can reach within 10 minutes. Other tourist spots, such as the Three Kings Monument, Wat Chedi Luang and Tha Pae Gate are also in close proximity to the hostel and can easily be reached by foot.

At Hug Hostel Rooftop you will find comfortable beds in air conditioned dormitories and private rooms as well as clean and spacious bathrooms where you can enjoy hot showers and enough space for you to get ready for the day. We also have a restaurant on site which offers delicious breakfast, Thai food, coffee and smoothies. We use a key card access system to make sure that you can always feel safe and comfortable even if you are not at the hostel, so you can enjoy your day trip or your night out in the city.

All of the private rooms come with an en-suite and the dorm rooms are furnished with bunk beds and comfy mattresses with linens. Each bed comes with a private reading light, power socket and a big locker where you can store your belongings. You can find a spacious shared bathroom on every floor and towels are available for rent at the reception.

Let our Guests say it all:

“The Rooftop Party was awesome, we spent a great time meeting other backpackers and socializing with them. The beer was cheap, what a stunning view from the rooftop, we were able to see doi suthep mountain clearly from the rooftop terrace. Rooms were clean and very quiet, couldn't hear any noise from the rooftop party or from anywhere. I was able to sleep well, A/C temparature was nice. Bathrooms were clean. Staff were friendly and helpful. Overall, it's a nice hostel to stay in Chiang Mai.”

“Super nice Hostel! It was very cheap and you had all you need. You got a restaurant, a room with PCs, a bar at the top, even a tourist information. The hostel is central. The staff is nice and the hostel is clean. I think for this price it was the best hostel I've been to in Thailand.” View House Rules


Hug Hostel Rooftop has everything you need for your visit to Chiang Mai – a sociable atmosphere, comfy rooms, attentive staff, and lots of activities! There's a rooftop bar where you can hang out, enjoy regular parties, and admire views over Doi Suthep mountain. We also organise day trips and experiences, such as cooking classes and jungle trekking. Meanwhile, you can keep everyone at home updated on your Thai adventures with our free Wi-Fi.


Located in the old city at Chang Phuak Gate, we're just around the corner from some of the most famous street food stalls and weekend night markets. The hostel is also only a 5-minute walk away from the popular North Gate Jazz Bar and a 15-minute walk from Warorot market. Other must-see spots like Wat Chedi Luang – the Three Kings Monument – and Tha Pae Gate are also within walking distance. We're only 4.5 km (a 10-minute drive) from Chiang Mai International Airport, and a 20-minute drive from the train and bus stations.

Rooms and Dorms

Return from an exhilarating jungle trek or a night of drinks by the river to a cool, air-conditioned dorm or relaxing private room. The mixed or female-only dorms are all furnished with sturdy bunk beds and soft mattresses (with linen included). Each bed has its own private reading light, power socket and a locker for storing your belongings. You'll find spacious shared bathrooms for the dorms on every floor. Our private rooms all have cosy double beds and en-suite bathrooms – some even have balconies.

Extras and activities

Reception is open 24 hours a day, so our staff are always available to give tips on where to get the best bowl of Khao soi. We also offer free city maps to help you discover everything from the bazaar to the Bhubing Palace. As the day winds down to an end, take a break with fellow travellers in our games room and check out the board games, pool table and DVDs.

View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.1

  • Location 9.1

  • Staff 8.9

  • Atmosphere 8.7

  • Cleanliness 8.5

  • Facilities 8.8

Latest Reviews

  • 10.0


    06 Dec 2019
    Great hostel that ticked all the boxes. The staff that I encountered, i.e. Champ and Ed, were very helpful and friendly. The ease of facility use - great! The Rooftop bar is so great with excellent views. Good atmosphere for people of all ages. Location is perfect with loads of bars and restaurants nearby and easy to walk everywhere. They even have a coffee shop, delicious food served! Definitely recommend!
    Canada, Male, 31-40
  • 10.0


    02 Dec 2019
    Hug Hostel Rooftop has an incredible atmosphere! The dormitories are well-maintained and very clean. The location is fabulous there is a jazz bar, good restaurants, nice attractions nearby. They have a rooftop bar/terrace, in the evening its nice to visit and have a drink. Get to see a great view of sunset & mountains. Staff was friendly, we booked a couple of tours from them. Great stay!
    England, Mixed Group, 18-24
  • 10.0


    30 Nov 2019
    This hostel was amazing. Spotless clean. The staff were very welcoming and give a full tour of the hostel facilities! Location is great, close to lots of restaurants and cafes. The rooftop bar is a nice place to hangout and relax and always nice people around. Nice drinks promotion. Entertainment room has Netflix; computers; nice place to take a nap. 10/10. Definitely recommend to anyone coming to Chiang Mai!
    England, Female, 25-30
  • 10.0


    28 Nov 2019
    Great hostel, central location - Good restaurants around and markets as well, hostel has a great bar, with cheap drinks, good beers and everybody hangs out there at night. The bathrooms and showers are exceptionally clean and the beds are super comfortable. Staff is efficient and helpful. They also have a luggage storage for checking in your bags early or if you have to check out but still have some time to kill. Overall 10/10.
    France, Female, 18-24
  • 9.1


    28 Nov 2019
    I had a very comfortable stay here; the staff were very helpful and it is a very good location with a particularly good food market on the corner and a great jazz bar across the main road on the edge of the old town.
    England, Male, 31-40
  • 8.9


    05 Dec 2019
    The location is great, the staff is wonderful, and the rooftop bar was amazing. The rooms are okay, my biggest annoyances were the immensely short shower curtain so the water got all over the floor and the water pump that groaned in the walls day and night. WiFi is good though and there is a lovely early morning market with some of the best food purchases during my stay in Thailand. I would stay again.
    USA, Female, 25-30
  • 8.9


    29 Nov 2019
    Solid hostel just above the Old Quarter. Rooftop bar is quite nice and the cafe is resonable, the bathroom layout was great for dorm style.
    USA, Male, 31-40
  • 8.6


    05 Dec 2019
    Bunk beds with minimal privacy. Only the bottom bunks have a curtain. My sheet had dirt on it when I got there, and there was apparently confusion about which bed I was staying in... Not my favorite, but again, that's the hostel life.
    USA, Female, 25-30
  • 8.0


    28 Nov 2019
    Good hostel. Clean and comfy. Lost some of our laundry though:(
    England, Couple, 25-30
  • 6.3


    05 Dec 2019
    Underwhelming. Not really sure what type of hostel this is meant to be but it wasn’t what I was expecting, not bad but don’t expect the best hostel you’ve ever stayed at
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2019

    1st, Most Popular Hostels Chiang Mai

View all Award Winners