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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Up to 2 weeks before arrival we will refund 50% of the payment made for individuals or the whole group up to 50% of the total paid to us. After 2 weeks before arrival there will be no refund in case of cancellations.
We advise you to purchase travel insurance which includes cancellation insurance.

Additional Terms and Conditions

A key and damage deposit of 100 euros will be charged together with the balance of the bill 4 weeks before arrival. Assuming no lost keys or damage this 100 euros will be returned in cash when requested at check out.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Single sex rooms ONLY. Groups of males and females MUST book separate rooms. Mixed groups who do not book separate rooms may not be able to stay and if they can may have to share their room(s) with other guests. Smoke/alcohol/drug-free hostel No curfew)

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Shelter City

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Shelter City is a Christian hostel located near Dam Square and Central Station. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

Property Description

Shelter City is right in the old centre of Amsterdam, close to the world-famous 17th century canals, Central Station, Dam Square, the Red Light District and many fabulous museums. A unique historic building with a great café and living room, peaceful garden and giant fish-pond.

The hostel is next to the Nieuwmarkt square which is famous for the mix of many cultures, international restaurants and cool cafe’s. There’s been a market here since 1614 and the castle-like Waag building at the centre of the square is from the 15th century. Spend a sunny afternoon drinking coffee on the square, enjoying the daily market and experiencing the diversity of Amsterdam life. There’s always something going on in Nieuwmarkt – it’s the place to be!

FREE: Breakfast, WiFi, Lockers, Maps, Sheets and Showers. No hidden extras - all taxes included in the low prices. Choice of rooms with 2-16 beds and shared bathrooms. The large dormitories have dividing walls between the beds. Or for more comfort and privacy choose rooms with 4 beds and a private bathroom (en-suite). Free lockers are available – bring your own padlock or buy one at reception.

24 hour reception with tourist information and discount tickets for canal cruises, bike hire and museums. Good security, free luggage storage, no curfew, no drugs and no alcohol. We have a hostel cat (called Oliver) who would love to meet you.

Run by Christian volunteers from all around the world. This not-for-profit hostel will give you a good night’s sleep in a clean and friendly atmosphere. A favourite Amsterdam hostel since 1972 with many guests coming back year after year. Come with your friends or make new ones.

Shelter City is famous for its warm and welcoming atmosphere - Experience Christian hospitality during your Amsterdam adventure! View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 9.1

  • Location 9.4

  • Staff 9.1

  • Atmosphere 8.1

  • Cleanliness 7.7

  • Facilities 7.8


Latest Reviews

  • 10.0

    Superb

    06 Mar 2020
    Didnt realise it was a christian hostel until i read a reminder email the day before heading out. Didnt matter, everyone here was super friendly, the place was clean and we were even invited to a free friday night meal. Never made it for the breakfasts as we were usually struggling the mornings after. Also, amazing location, right by the red light district and a saturday market at the time. Im still having withdrawals a week later :( Thank you
    England, Male, 25-30
  • 10.0

    Superb

    25 Feb 2020
    Chris Staff were amazing. Was going through a very difficult time regarding a bereavement and they went the extra mile for me. I will never forget this.
    England, Male, 25-30
  • 9.4

    Superb

    09 Mar 2020
    Very friendly staff and great value, free breakfast was delicious
    England, Male, 18-24
  • 8.9

    Fabulous

    09 Mar 2020
    Loved my stay here! The staff was so accommodating and even offered us free things when they had extra. They went out of their way to get to know us, but were never pushy. Highly, highly recommend.
    USA, Mixed Group, 18-24
  • 8.9

    Fabulous

    08 Mar 2020
    Kinky staff and friendly.
    Thailand, Male, 31-40
  • 8.0

    Fabulous

    27 Feb 2020
    Shelter city is in a prime location not far from centraal station, in the red light district, and a 10-20 minute walk from all the main attractions! The breakfast is a bit more limited than I expected, and my bathroom shower flooded every time, but overall good experience. The people were all friendly.
    USA, Female, 25-30
  • 7.7

    Very Good

    22 Feb 2020
    I was staying at 18 mix dorm, so the room experience was quite unhealthy. There was few things that could have been improved. 1. Room ventilation: Due to winter, the windows were sealed, so the room was quite smelly. 2. Bathrooms: The staff was not that active in order to maintain bathroom hygiene specially during the morning. 3. Bar/Common area is very good. 4. Very helpful staffs. 5. Overall, I recommend to stay there if you target around Amsterdam central, you can literally walk to anywhere
    India, Male, 25-30
  • 7.1

    Very Good

    06 Mar 2020
    We booked this to add an extra night onto our stay in Amsterdam. The staff were all so nice, and we got a free three course dinner, which was a great chance to meet people. Unfortunately our beds were full of bed bugs, and reading other reviews this seems like a bit of a problem here. If they cleaned up the bathrooms a bit (put locks on all the showers) and sorted the bed bugs out it would be perfect.
    New Zealand, Male, 18-24
  • 6.3

    Good

    08 Mar 2020
    Unfortunatelly the hostel beds were full of bugs which at first point the recepcionst asked to prove it, when it is well known that is a huge issue in that hostel. It was until the nigth manager was able to support, which at first instance the recepcionist should has the hability to resolve those issues at first and ensuring the customers get better service than anything else due to the situation but not, our case she wanted to put us in a cheaper room with more people than booked,, WOW scary!
    Costa Rica, Male, 31-40
  • 6.0

    Good

    19 Feb 2020
    Understood this was a Christian hostel before I booked, I expected some religious talk to happen at some point. BUT when you tell someone you aren’t into religion and don’t want to talk about it IT SHOULD BE RESPECTED. I also haven’t seen it happen but if you come back and try to open the door and you’re intoxicated they will lock you outside and all your belongings inside. BED BUGS. Not ideal for someone renting a bike as you have to have to leave it in Nieuwmarkt and not near the hostel.
    USA, Male, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Vending Machines
Entertainment
  • Board Games
  • Foosball


Awards

  • 2016

    1st, Most Popular Hostels Amsterdam

  • 2015

    1st, Most Popular Hostels Amsterdam

View all Award Winners

Shelter City says

Shelter City is a Christian hostel located near Dam Square and Central Station. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

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