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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Up to 2 weeks before arrival we will refund 50% of the payment made for individuals or the whole group up to 50% of the total paid to us. After 2 weeks before arrival there will be no refund in case of cancellations.
We advise you to purchase travel insurance which includes cancellation insurance.

Additional Terms and Conditions

A key and damage deposit of 100 euros will be charged together with the balance of the bill 4 weeks before arrival. Assuming no lost keys or damage this 100 euros will be returned in cash when requested at check out.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Single sex rooms ONLY. Groups of males and females MUST book separate rooms. Mixed groups who do not book separate rooms may not be able to stay and if they can may have to share their room(s) with other guests. Smoke/alcohol/drug-free hostel No curfew)

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Shelter City

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Shelter City is a Christian hostel located near Dam Square and Central Station. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

Property Description

Shelter City is right in the old centre of Amsterdam, close to the world-famous 17th century canals, Central Station, Dam Square, the Red Light District and many fabulous museums. A unique historic building with a great café and living room, peaceful garden and giant fish-pond.

The hostel is next to the Nieuwmarkt square which is famous for the mix of many cultures, international restaurants and cool cafe’s. There’s been a market here since 1614 and the castle-like Waag building at the centre of the square is from the 15th century. Spend a sunny afternoon drinking coffee on the square, enjoying the daily market and experiencing the diversity of Amsterdam life. There’s always something going on in Nieuwmarkt – it’s the place to be!

FREE: Breakfast, WiFi, Lockers, Maps, Sheets and Showers. No hidden extras - all taxes included in the low prices. Choice of rooms with 2-16 beds and shared bathrooms. The large dormitories have dividing walls between the beds. Or for more comfort and privacy choose rooms with 4 beds and a private bathroom (en-suite). Free lockers are available – bring your own padlock or buy one at reception.

24 hour reception with tourist information and discount tickets for canal cruises, bike hire and museums. Good security, free luggage storage, no curfew, no drugs and no alcohol. We have a hostel cat (called Oliver) who would love to meet you.

Run by Christian volunteers from all around the world. This not-for-profit hostel will give you a good night’s sleep in a clean and friendly atmosphere. A favourite Amsterdam hostel since 1972 with many guests coming back year after year. Come with your friends or make new ones.

Shelter City is famous for its warm and welcoming atmosphere - Experience Christian hospitality during your Amsterdam adventure! View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 9.1

  • Location 9.5

  • Staff 9.2

  • Atmosphere 8.3

  • Cleanliness 8.2

  • Facilities 8.0


Latest Reviews

  • 10.0

    Superb

    07 Sep 2019
    Perfect if you're staying one or two nights. The cheapest accommodation in the heart of Amsterdam. Very clean,all facilities provided, friendly staff and breakfast is included too. What more do you want :)
    Poland, Female, 31-40
  • 10.0

    Superb

    07 Sep 2019
    Awesome stay. The staff is sweet and helping. Place has a nice feel to it and location is perfect. I woulf try to stay here only whenver i visit again.
    India, Female, 25-30
  • 9.7

    Superb

    14 Sep 2019
    Great location and friendly staff. Only suggestion is that the shower walls could use a scrubbing, but that wouldn’t dissuade me from staying here again or from recommending this as a great option for people to stay in!
    USA, Female, 25-30
  • 9.7

    Superb

    13 Sep 2019
    Good location. Very closed to the Metro station. The staffs are really willing to help the travellers. It's really safe and comfortable in this bustling city. Btw, there is a cute cat in this hostel. Sweet hostel.
    Taiwan China, Female, 25-30
  • 9.1

    Superb

    12 Sep 2019
    I didn't realize when I arrived that this place is literally in the heart of Red Light District. But to be honest it's like an oasis in the middle of the dessert. Never felt unsafe and the staff was amazing. I'm not a devoted Catholic as I once was but I joined in late-night prayer and was really nice. Loved that they didn't pressure anyone into anything. I also saw that people were there for the party but they respected it. It is a little safe haven in the middle of this city. Loved it.
    Canada, Male, 25-30
  • 9.1

    Superb

    08 Sep 2019
    Big nice yard to chill, very welcoming and helpful staff, tasty pancakes for breakfast.
    Ukraine, Male, 25-30
  • 8.9

    Fabulous

    16 Sep 2019
    Very friendly staff
    India, Male, 18-24
  • 6.6

    Good

    14 Sep 2019
    Good location, very close to the metro and right in the middle of central Amsterdam. The downside is that the bunk beds are really low and very close to each other (16-bed female dorm). If anyone moves during the night, you will wake up. There are no individual lights on the bunks and not enough electrical plugs in the bedrooms (though you could leave your phone charging at the reception). The free breakfast is simple, but good. In general, the hostel is ok for a short stay (i.e weekend).
    Brazil, Female, 31-40
  • 6.6

    Good

    08 Sep 2019
    The First night was pretty ok but then on the Second Bugs came out. I had Five Or six in them on my body and clothes. I still have some in my luggage that was on the Floor. The People that work there are very friendly but it wasn‘t clean at all in our beds and i wouldnt recommend i.
    Germany, Female, 18-24
  • 3.7

    Rating

    09 Sep 2019
    TL;DR - STAY AWAY FROM THIS PLACE!!!!! The only good thing about it is the location. The staff was rude, treated us badly, maybe because we're not christian and some of us were also gay. They didn't trust us at all, asked for our identity every time we entered the hostel, even though they already knew us. The atmosphere is terrible. Feels like a christian cult. As a jewish person, with gay fellow-travelers, I felt unwanted in this place. Rooms are extremely small, felt like jail cells.
    Israel, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Vending Machines
Entertainment
  • Board Games
  • Foosball


Awards

  • 2016

    1st, Most Popular Hostels Amsterdam

  • 2015

    1st, Most Popular Hostels Amsterdam

View all Award Winners

Shelter City says

Shelter City is a Christian hostel located near Dam Square and Central Station. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

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