Prisma Hostel

It’s obvious that the hostel is being run on a shoestring budget. But I was overwhelmed by the kindness of the reception host, Ros. When not attending to reception he is always cleaning and so helpful with every request. Unfortunately, the refrigerator was not working while I was there. All appliances are unplugged when not in use. And when temperatures dropped into the 40s, there was no heat. Bogotá is not an eternal spring destination. It gets cold.

Second worst hostel I stayed in my travels in South America. Theres a shop in the middle of the hostel which makes alot of noise. The facilities are not great but useable - but the staff are poor. Untrained for example they couldn’t see my booking even though I had a confirmation and the manageress is extremely rude. Yes its cheap but be warned theres problems with this place.

More than one staff member was remarkably impolite. I don't think that the manageress has the communication skills or the empathy necessary for the hospitality industry. Entering and going out of the hostel was sometimes difficult. There were some good points. The hostel is well located, the bed was comfortable, but, the issue of the unwelcoming staff means I will not consider returning.