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Hai Au Hotel Reviews

576 Cua Dai, Hoi An, Vietnam

Reviews & Ratings Explained

94%

Rating
114 Total Reviews
  • 94%Value For Money
  • 94%Security
  • 90%Location
  • 96%Staff
  • 92%Atmosphere
  • 98%Cleanliness
  • 95%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

We stayed three nights, very nice staff always helpful and more like a family then hotel - by the way the best tailor of the town is just in front and we bought any suits and dresses there :) We are from Cologne/Germany


100%

Great place. The staff is very friendly and helpful.


97%

The staff refer to each guest by name and offer reasonably priced and comfortable accommodations! Definitely recommend you stay here if you are ever in Hoi An. It's a little bit of a walk for the main attractions, but not prohibitively so.

  • 26th Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


97%

The staff here are amazing so friendly and willing to help with your travel plans. Room was clean and bathroom nice. Located close to everything. The free breakfast was the best we have had in all of Vietnam. No issues with our stay. Would stay here again.


89%

Amazing, super-helpful and friendly staff.

  • 1st Mar 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Couple, 41+
  • (1 review)


91%

The reception staff make a big effort to remember your name, even if they weren't the one checking you in, they still know your name. They are very helpful with booking bus tickets and tours, but can be a bit pushy to use their affiliated tailor across the road (much more expensive than the ones in town). Remember to eat in town since there aren't many options near the hotel.


94%

Reception Staff very welcoming, friendly and always remembered our name- nice touch. The Hotel is a five minute walk to the old quarter and a 15 minute bike ride to the beach, bike hir is about 60p a day & motorbike hire is only £3-5 per day More info on local shops and beach options would be a great help


86%

I stayed at Hai Au for 4 nights in February 2014. The staff are extremly friendly and very helpful. They do not push you into taking any of their tours or going to their tailor. The room was a nice size with a big bed, a large cupboard and a balcony. The bathroom was very nice and had a working bath. The water was hot. The hotel was also well located, about 5 minutes walk from the old town. The included breakfast was nice - a large buffet with eggs freshly cooked and lots of fresh fruit.


100%

This is a great hotel - clean, spacious, friendly, convenient location. It was a real pleasure to stay here, and the staff went out of their way to help out my girlfriend and I book a last minute train ticket. Would definitely stay here again.


86%

Nice room and bathroom was clean. Friendly staff.


86%

Hoi An is an easy walk to the main shopping areas. There staff is helpful and friendly. They have a buffet breakfast that is quite nice with a variety of western and Asian choices. One drawback was the stairs. We were on the 4th floor and had to climb many stairs to get to our room. I was fine but my travel partner has a bad knee and had to limit the times she went up or down. The staff is more than willing to carry your luggage for you if the stairs are a problem.


100%

Nicest staff I've ever met! They were so helpful and always remembered your name. They were going above and beyond to make our stay pleasant. The bikes they lend are great. And the location is great too. Close to the beach and the market. The rooms are really nice and clean. Nice bathroom! I would definitely recommend staying here.

  • 20th Nov 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 31-40
  • (1 review)


100%

Really friendly staff, clean rooms. Really recommend this place!


97%

Excellent place to stay, spacious rooms, great breakfast, helpful staff, in walking distance to town.


97%

Excellent place to stay in Hoi an, short bike ride/ walk to town. Staff were all lovely and helpful. Rooms were very big. Breakfast was great!


94%

Nice hotel, great buffet breakfast! Organised and very clean. The staff were very nice, and very enthusiastic. Sometimes a little too much! (Asking where we were going every time we snuck past the reception desk). It was only the bikes for hire that were pretty terrible- hire from somewhere else if you can!


100%

Great place, enthusiastic staff who are really helpfull. Wide variety breakfast; fried eggs and pancakes on request. Nice swimmingpool.


100%

Excellent hotel, staff really helpfully and not pushy. Good selection of breakfast and nice big rooms.




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