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Hai Au Hotel Reviews

576 Cua Dai, Hoi An, Vietnam

Reviews & Ratings Explained


134 Total Reviews
  • 94%Value For Money
  • 91%Security
  • 90%Location
  • 97%Staff
  • 96%Atmosphere
  • 99%Cleanliness
  • 97%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The staff were absolutely fantastic, very helpful with any request and everyone who worked there knew your name. Cheap bike hire, 4kms from beach which is a flat and easy ride and about 5 min bike ride into the old town. Decent breakfast buffet. Would definitely stay here again.


We had a family room number 207 which was fabulous, only down was the shower was slow. The staff were really friendly and helpful and remembered our first names right from the start. It was really well located just on the edge of the market area but nice and quiet. Had a swimming pool too. Would recommend to anyone.


A lovley hotel. Some of the nicest staff we've met anywhere we've stayed. Huge big buffet breakfast. The location is perfect, just a street away from the Ancient Town (the map on hostelworld shows it in the wrong place). Obviously there are cheaper options but this offers excellent value for money.


The staff here are wonderful. The are so friendly and helpful.


Very friendly staff. After a mixup in room types they upgraded us to a larger room. Facilities good and clean. 10 min walk to centre of old town. Probably not best location in town but close enough. A little bit pricier than most hostelworld hotels but worth the extra few dollars. No hesitation in recommending or getting value for money.


Beautiful hotel with friendly and helpful staff, great location, very nice rooms, inexpensive motorbikes and bicycles for rent, and a delicious restaurant with free breakfast in the mornings. Only ten minutes' walk to the Old Town and a short bike ride to An Bang or Cua Dai Beach. The staff made this place extra special. Would recommend staying here to anyone!


We got a fruitplate when we arrived. Room was big and very nice decorated (rose petals, towels were folded as a swan). Computer in room was nice, the internet sometimes slowely. Breakfast buffet was delicieus. Fruits were covered with plastic for protection from insects. 5 min walk to the oldtown. Staff friendly, they helped us to carry our lugagge.


We absolutely loved our stay here. We were picked up for free from the bus station at 6 am and then given breakfast once we were at the hotel. Our room was ready for us immediately with beautiful rose petals on the bed and "welcome fruit" in the fridge! The breakfast buffet had great variety and the staff were incredibly attentive and affable. They had cheap bikes for rent and awesome laundry services. The swimming pool was an extra bonus, too. Very highly recommended!


This place was a little bit pricier than we paid for most other places in south East Asia, but I think it was completely worth it. It was something like 15 usd each per night and you get pretty much 5 star treatment. Rooms are big and safe, staff were absolutely fantastic and incredibly helpful, they really couldn't have done more for us. We also used their recommendations for shops/restaurants/tours and they never led us wrong. Location is also great. Very impressed


The hotel is incredible, it is a short walk to the center of downtown. The staff keeps the rooms in immaculate shape, extremely clean. A/C works like a champ and having a computer in the room as well as wifi is nice. We had a good view from our room and a balcony to sit on. If you plan on getting your laundry done go outside the hotel to Mrs. Minh. Her house is right behind the hotel. They will come back clean and they will smell nice for days. The only downfall you have to pay in cash.

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