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Hai Au Hotel Reviews

576 Cua Dai, Hoi An, Vietnam

Reviews & Ratings Explained

93%

Rating
156 Total Reviews
  • 93%Value For Money
  • 95%Security
  • 90%Location
  • 99%Staff
  • 89%Atmosphere
  • 96%Cleanliness
  • 92%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

The staff makes the extra effort to try to learn your name. The location is excellent. It isn't a hostel, in that you don't get to interact or meet other people. It is very clean though and it isn't expensive. It has a lovely little swimming pool, surrounded by a small garden. It isn't a great hostel, but it is a lovely hotel.


91%

The hotel was very clean and spacious, and the staff were amazing - always super friendly and every one of them knew our names. The breakfast is also pretty good, a selection of fresh fruit with eggs, bread, and coffee. My only complaint was that there was construction next door the whole time during our stay which woke us up early every morning. The hotel gave us a small discount but I found the noise pretty annoying. Other than that great hotel!


89%

All of the staff knew our names and couldn't have been more helpful. Our rooms were clean, there's a pool and a restaurant. Location 10 minutes from old houses and centre. Would not hesitate to stay here again when we return. Loved the stay and the staff


89%

This hotel is located close to the ancient town and within walking distance to everything. . Unfortunately during our stay they were demolishing the building next door so was very noisy but of not fault of the hotel. Breakfast was the best breakfast we have had in Vietnam in our three visits . Staff were extremely friendly and helpful.


91%

Perfect if you're looking for a break from hostels for a night or two. Slightly more pricey than your average Vietnamese guesthouse, but with a large breakfast buffet included, you can fill up each morning meaning there is no end to spend money on lunch. Location is about 15 min walk from main area of town. Bikes can be hired for $1 per day, or you can easily walk it Comfortable beds, clean bathroom, hot showers, decent wifi.avoid booking buses etc through the hotel, as they tend to overcharge


89%

Incredibly nice staff: they ALL learn your name within hours! Very comfortable room. Good breakfast buffet includes vietnamese option. Nice pool. Walking distance to old town.


100%

Excellent hotel where the staff offers great personal service, great breakfast buffet every morning. Top class.


100%

We loved our stay at Hai Au. The pool offered a nice break from the afternoon heat, the breakfast was plentiful and delicious and best of all the staff were so kind and helpful! They made us feel like family :)


91%

We loved our stay at Hai Au hotel! Staff is amazing, they remembered our names straight away and were more than friendly and helpful. The room was super nice and clean with free fruits and coffee/tea, breakfast buffet yummy with a lot of dishes to chose from. We felt very welcomed and I would absolutely stay there again! Also the location was great, just a 10 mins walk to the old town.


97%

Absolutely exceptional hostel/hotel! They remember your name, take an earnest interest in what you're doing, and were very concerned about maximizing our comfort! They're a bit more per night but they are more than worth it! Pool is pretty decent, breakfast is amazing, and staff are exceptional! The only little, tiny, not-that-big-of-a-deal thing is that you have to walk 15-20 mins to get into the main part of town... It's a lovely walk though and scooters are super cheap! Wi-fi was average.


97%

This is such an amazing little hostel. i would have no hesitation in recommending this place. the people are lovely and the facilities are clean and the breakfast is really good.


94%

Nice hotel in a good location just outside the bustle of the old town. Staff very friendly and helpful. Breakfast was good and relaxing.


100%

I loved this hotel and would have stayed much, much longer if I'd realised how good it would be. The staff were unbelievable. They spent time and effort learning your names and despite different nationalities they never got my name wrong. Really charming. They rushed to welcome us to the hotel and presented themselves to door to wish you goodbye when we left. An extremely well-managed hotel. Will recommend this hotel highly to anyone going to Hoi An.


100%

We cannot recommend this hotel highly enough. The staff at Hai Au Hotel are the kindest and most genuine staff we have ever met. They go above and beyond to make sure every guest has a wonderful stay. We even extended our stay here two nights. The rooms and food are excellent value for money and the hotel is in a nice quiet part of town, only ten minutes walk to the city center. We highly recommend this hotel and are very grateful to Yummy and the other staff for making our stay so memorable.


97%

Great location, and very comfortable and clean room. The staff were very welcoming and helpful, and the breakfast included a great spread of lovely food. Would stay again and recommend travellers, families, couples and friends to stay as the environment is lovely.


83%

Staff friendly and helpful, beds are HUGE and rooms are nice. Nice having a good restaurant attached and only a short walk into town.


89%

The staff were absolutely fantastic, very helpful with any request and everyone who worked there knew your name. Cheap bike hire, 4kms from beach which is a flat and easy ride and about 5 min bike ride into the old town. Decent breakfast buffet. Would definitely stay here again.


100%

We had a family room number 207 which was fabulous, only down was the shower was slow. The staff were really friendly and helpful and remembered our first names right from the start. It was really well located just on the edge of the market area but nice and quiet. Had a swimming pool too. Would recommend to anyone.


100%

A lovley hotel. Some of the nicest staff we've met anywhere we've stayed. Huge big buffet breakfast. The location is perfect, just a street away from the Ancient Town (the map on hostelworld shows it in the wrong place). Obviously there are cheaper options but this offers excellent value for money.


97%

The staff here are wonderful. The are so friendly and helpful.


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