Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

If you are looking for an affordable, relaxed & friendly place to stay in Queenstown with spectacular mountain views, a waterfront location and free unlimited WiFi for your entire stay, this is it!
We are only 300m from the buzz of downtown Queenstown, just far enough away for some peace and quiet.

Our friendly staff can inform you of the endless activities and attractions in the area, & help you decide which suits your travel pace best. Ask about our great packages & discounts.
Its prime lakefront location near the heart of town ensures excellent views and easy access to the best of Queenstown. It's an easy going spot, with a quieter more laid back vibe compared to other larger hostels around town.' Lonely Planet 2012

Our facilities include free WiFi, an elevated and relaxed living area with spectacular lake and mountain views, a large modern communal kitchen & dining area, off-street car and campervan parking (rare in Queenstown!), bike friendly with a bike wash down area, travel and activities booking desk, free movies, outdoor decks to enjoy the view, a BBQ and large garden to relax in, lockable storage, phone cards, a drying room, and full on-site laundry facilities.

Please note: Groups larger than 3 people will not be accepted. For any bookings exceeding this we reserve the right to cancel the booking with loss of any deposit or booking fees paid

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.4

  • Location 9.1

  • Staff 8.4

  • Atmosphere 7.4

  • Cleanliness 7.9

  • Facilities 7.1

Latest Reviews

  • 9.4


    06 Dec 2018
    Was only going to stay for a few days, extended my stay for another week. Sociable and easy to talk to anyone. Friendly. Good location, and amazing views.
    England, Female, 25-30
  • 9.1


    05 Dec 2018
    Loved our stay at Bumbles! Every member of staff seemed more than happy to help, and their local knowledge helped us explore Queenstown fully. Kitchen facilities were great with all the equipment you could possibly need. Living room area boasted fantastic views over the lake/mountains and the wifi access,as well as netflix and computer access, were all excellent. As a result we have decided to extend our stay over the Christmas period.
    England, Male, 25-30
  • 7.1

    Very Good

    27 Nov 2018
    Kitchen had way too few storage room and it is explicitely forbidden to keep groceries in your room (would be thrown away) which was annoying. View from the room was nice as it is just across the road from the lake. Also too small parking lot.
    Germany, Female, 25-30
  • 4.0


    03 Dec 2018
    I only have a limited number of characters so I'll keep it brief Be aware, no 24 hour reception or on call staff. Allocated a bed in an extraordinarily cramped room, there is no locker for suitcases/backpack. So you were tripping over everyones stuff on the floor. Bathroom covered in mud/urine Sanitary towel on the floor Male smoking cannabis in the bunk, I had to leave and went to another hostel. Spoke to manager who said that I should have booked my own room Reported to Website
    England, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Wi-Fi


  • Credit Cards Accepted
  • No Curfew

Things to Note

Terms & Conditions:

Please note that room and bed numbers are not guaranteed and can be changed as required by the property.
All bookings with a value over $500 will be pre charged and are non refundable under any circumstance.
We have a 14 night maximum, please contact us direct to stay longer (this includes making separate reservations for longer duration).
Separate bookings for different dates under one guest name should not be more than 14 nights in total, any bookings which will be more than the allowable will be cancelled before or whilst here at the full discretion of Bumbles Backpackers.

Weekly rates are non refundable under any circumstance before or after check in and will be pre charged for the duration of your stay.
• For bookings made directly with us – either online through our website or through a phone booking, no initial deposit or payment is required unless over $500, weekly rate, discounted special or group bookings. We do ask for your credit card details as part of confirming your booking, your credit card will be authorized to check valid and available funds to confirm reservation.
NO SHOW : If the guest doesn’t show up on the first night of their booking ,they will be charged the total price and the booking will be cancelled the next day and are non refundable.

• Using Other Booking Websites: If you choose to use other booking websites, you may be required to pay an initial deposit at the time of making your booking and this is based on their terms and conditions not Bumbles Backpackers.

• For Group Bookings: This applies for when booking for 4 persons or more for the same time period of stay. For group bookings please confirm this with reception direct. These booking should be made direct and full payment required by the time of the booking. Please note any group booking not made direct can be cancelled at the discretion of the property and any bookings which are made separate that are deemed to be together will be charged or cancelled before or whilst here at the full discretion of Bumbles Backpackers.

For a group of 4 people or more we will require the following:
• $50 CASH deposit per person on arrival and needs to be paid as security deposit for the whole group
( example.4 Adults x $50 = $200), refundable after the room is checked (straight after check-out).
• Full payment is required at the time of making the reservation and it’s non-refundable from this stage.
• One credit card per room as a security for hostel damages.

ONLY FOR NEW YEARS Booking terms and conditions.Please Contact the Property direct.
• 6 nights minimum
• All arrivals must be on either 27/12 or 28/12 and then stay for 6 nights
• New years booking will be charged in full at the time of making the reservation, at this stage it is non refundable, under any circumstance.
• We allow no one under the age of 21 for New Years 27/12 - 03/01
• I.D must be provided at check in we accept a passport, drivers license or HANZ 18+ card ONLY.
• There will be a liquor ban in place and liquor cannot be consumed on the premises.
• Maximum 3 person per group/booking, any bookings which are made separate that are deemed to be together and are more than 3 people will be cancelled before or whilst here at the full discretion of Bumbles Backpackers.
• We require a contact telephone number & email to book

**Bumbles recognizes the Queenstown Lakes District Council Liquor Ban on Special Holidays and Events**

There will be 3% surcharge if payment will be on the credit card/ international card.
Hot Deal rates are non refundable under any circumstance before or after check in.
Bumbles Travel Desk can book your activities in Queenstown, no booking fees. Plan your trip in advance.

Payment Policy

Our guests are asked to pay their amount in full on arrival at their time of check in.

Payments made by credit card have a 3% surcharge.

We request $20 for a key deposit on arrival. Fully refundable on check out.
We also have available bath towels in case you do not have yours. Deposit is not required.

New years bookings will be charged in full to card on file.
All bookings with a value over $500 will be pre charged and are non refundable under any circumstance.

Cancellation Policy

We appreciate early notification of any cancellations made.

Our Cancellation Policy | For Bookings Made Directly with Us
• Standard Cancellations (for bookings under $500): 48 hours’ notice is required by our office prior to the date of arrival to avoid the cancellation fee. All cancellations must be received by 3pm of each day, otherwise it will be deemed to be received, and the notification period will commence from, 8am the following morning. (Our office hours are 7:30 – 7:30pm each day).
Bookings over $500 will be pre charged, and are non refundable.

Weekly rates are non refundable under any circumstance before or after check in and will be pre charged for the duration of your stay
• Cancellation Fee: The cancellation fee is 48 hours, if you cancel inside of this you will be charged up to 2 days. and will be charged directly to the credit card details provided at the time of making the booking.

• We do not provide refunds for weather events, travel delays or road closures. We recommend that you take out travel insurance for your vacation.

• Group Bookings Cancellation Policy: When booking for 4 persons or more for the same time period of stay these are non refundable for the whole length of stay.