Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are situated in El Antiguo (named precisely for being the original nucleus of the city), that lies adjacent to Ondarreta Beach and Mount Igeldo. It is a peaceful and elegant area, but also very vibrant. Home of some of the best tourist attractions such as the Palacio Miramar, Concha Bay, Ondarreta Beach and the Wind’s Comb, admirable work of the sculptor Eduardo Chillida and today one of the city’s most iconic and beautiful corners. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.5

  • Location 8.3

  • Staff 9.6

  • Atmosphere 9.0

  • Cleanliness 9.5

  • Facilities 9.0


Latest Reviews

  • 10.0

    Superb

    13 Jun 2019
    Really great hostel, in a nice area of town. About a 20min walk from old town where there’s great food. Super close to the beach, staff very friendly and eager to help. Rooms pretty clean, lockers aren’t the biggest and a lot of people just left there bags lying in the floor but it felt safe and secure enough to do so! Would definitely recommend!
    New Zealand, Couple, 18-24
  • 10.0

    Superb

    06 Jun 2019
    Loved our stay at Koisi. Super friendly staff members, easy check in process and great we could store luggage before or after stay. Loved the 4 euro breakfast and food offered downstairs. Would happily stay again.
    New Zealand, Female, 18-24
  • 9.7

    Superb

    07 Jun 2019
    Great hostel, not too far from the beach. Very clean and comfortable bed. Staff are very helpful and friendly, they also have a storage room where you can leave your bag after checking out if you want to spend the day in the town and can collect it when you leave.
    England, Female, 25-30
  • 9.4

    Superb

    22 Apr 2019
    This Hostel is clean and modern and the rooms are designed quite well. The toilet, sink and shower are each in a separate space in the dorm rooms, so it is much more efficient when 4 people are using the room. There weren't many people using the bar/reception area while I was there, but it is a very nice space for eating a snack, planning your day, talking to the staff and checking your phone. It is a 30 minute walk from the bus station near Maria Cristina bridge, but you can walk the promenade.
    USA, Female, 41+
  • 9.1

    Superb

    24 May 2019
    We didn’t have much time to spend at the hostel since we only stayed for one night. But we were received very warmly after a bad experience in Bayonne. Would recommend 100%
    Italy, Couple, 25-30
  • 8.9

    Fabulous

    01 Jun 2019
    The hostel was easy to find, in a great location and the staff were incredibly helpful. There was food available for breakfast and lunch (if desired) and activities like yoga on the beach, bike hire and info regarding surfing and other water sports. Price was a lot for a hostel in general, but for San Sebastián it was the going rate. The only negative was the lack of ease with air conditioning since we have to message someone at reception to turn it on each night.
    England, Female, 18-24
  • 8.9

    Fabulous

    21 Apr 2019
    Very nice hotel, clean, great staff & facilitties. Its a little far from the "casco viejo" or "old town" if you have to walk it will take you 20 minutes aprox , there are buses though.
    Argentina, Male, 31-40
  • 8.6

    Fabulous

    08 Jun 2019
    Like sleeping in a pigeon hole but cool none the less. Heaps modern. Perfect location for the main part of the city. Biggest downfall: no kitchen facilities!! Cannot easily backpack without access to even a fridge. Biggest reason I possibly wouldn't stay here again
    Australia, Female, 18-24
  • 8.6

    Fabulous

    10 May 2019
    Super friendly staff and clean rooms
    USA, Female, 18-24
  • 8.0

    Fabulous

    01 Jun 2019
    If you're wanting to just hang out at the beach in San Sebastian then this hostel would be great, just walk down the hill about 8 minutes away and you'll be at the beach. We stayed in the old town of San Sebastian prior to checking in here and we personally preferred the old town as it was a little more "happening" but this hostel is a great chilled out vibe. Staff were friendly and place was clean.
    Australia, Couple, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant


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