Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are situated in El Antiguo (named precisely for being the original nucleus of the city), that lies adjacent to Ondarreta Beach and Mount Igeldo. It is a peaceful and elegant area, but also very vibrant. Home of some of the best tourist attractions such as the Palacio Miramar, Concha Bay, Ondarreta Beach and the Wind’s Comb, admirable work of the sculptor Eduardo Chillida and today one of the city’s most iconic and beautiful corners. View House Rules


At Koisi Hostel, expect fun and modern accommodation with a cool, contemporary style. You'll find neon lights, Scandi-chic furnishings and reclaimed wood seating, as well as all the facilities you'll need while staying in San Sebastián. Chill out with a glass of wine at our bar or grab a snack from the café. Our terrace and our common room are top spots to meet new travelling buddies. And after a long day of sightseeing, there's nothing better than crashing out in front of the TV.


You’ll find us in El Antiguo, a stone’s throw from Ondarreta Beach and Mount Igeldo. There are plenty of attractions in this peaceful area, including the Miramar Palace and Concha Bay, which is home to the striking sculptural work The Comb of the Wind. We’re less than a 10-minute walk from local cafés, restaurants and bars. From San Sebastián Airport, take the bus line E21 to the city centre, then hop on bus 5, 33 or 3 from Avenida Libertad, getting off at Avenida Zumalakarregi, and we’re a 10-minute walk from there.

Rooms and Dorms

Whether you're travelling with friends, family, or solo, we’ve got a variety of room styles to suit. Choose from mixed dorms with shared or en-suite bathrooms, or pick a private room with an en-suite. No matter which bed you opt for, you’ll have an individual reading light, free linen and a power socket. There's also a useful multifunctional bag to store your bits in. All our rooms have air con too so you can doze comfortably even when it's hot outside.

Extras and activities

If you fancy exploring the area on a bike, we'll sort out your rental – just don’t forget to take one of our free city maps. We’ve got free Wi-Fi throughout, as well as a computer for you to use. When the necessary needs doing, make for the laundry zone. And if you need to stash your valuables while you're out and about, use a security locker.

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Reviews & Ratings

  • Value For Money 8.4

  • Security 9.3

  • Location 7.9

  • Staff 9.4

  • Atmosphere 8.6

  • Cleanliness 9.2

  • Facilities 8.7

Latest Reviews

  • 10.0


    09 Aug 2019
    Outstanding. From staff to facilities. I cannot fault this place and would definitely be back. I would book without hesitation. Loved my stay and wish I stayed longer.
    Australia, Female, 18-24
  • 9.1


    14 Aug 2019
    Koisi was the nicest hostel we stayed at our whole three month trip around Europe. We stayed in an 8 bed dorm and was roomy, very clean and the beds were super comfy! The night we arrived it was assumption day and there was a beautiful firework outside our window. Staff were friendly and helpful! A bit pricey but all of San Sebastián is so do recommend.
    Australia, Couple, 18-24
  • 8.9


    28 Jul 2019
    Great, nice showers, and environment. The only thing that kinda sucks is that its a little away from the centre. Everything else was awesome
    Canada, Female, 18-24
  • 8.6


    04 Aug 2019
    Clean and spacious hostel with a great location. The neighbourhood is quiet and beautiful, a ten minute walk from Ondarreta Beach and close to Monte Igueldo. The hostel is not a typical hostel. No real kitchen. There are kids and elder people living there. Many wake up early to go hiking. The staff don’t give a lot of information about the hostel or the city. It’s hard to practice Spanish with the staff, if they notice you’re not a native they will switch to English straight away.
    Sweden, Female, 25-30
  • 8.0


    13 Aug 2019
    Really clean and spacious rooms. The shower and toilet very clean however our ‘en-suite’ room was a shared bathroom with another room and the shower door had no lock and didn’t close fully. The kitchen food looked nice and breakfast was well priced however we didn’t get it. Location was 40 minutes out of town and a 10 minute walk to the beach. Although we much enjoyed our stay.
    Australia, Female, 18-24
  • 8.0


    06 Aug 2019
    Muy comodo, buenas instalaciones, se parece a un hotel, bueno para quien quiere descansar
    Spain, Female, 25-30
  • 8.0


    25 Jul 2019
    Pros: Nicely set out, clean hostel. Not too far of a walk to the beach. They have a cute bar/cafe at the entrance. Elevator to get to top floors, good chill out areas. Cons: it took 40 minutes for check in (the need two people at front desk), there is no kitchen just a small common area with kettle and microwave, self service laundry is pricey (4e wash, 3e dry - but dry didn’t fully dry so needed to pay again).
    Australia, Female, 25-30
  • 6.0


    09 Aug 2019
    Nice hostel with friendly staff. The airconditioning is nice, showers are really good, but beds are a bit short (and im 1.61 meters!!!). Hostel is quite far from the old town (30 minutes walking) and the hostel is quiet. Lot of rules: no party, no music, etc...
    Netherlands, Female, 25-30
  • 5.1


    01 Aug 2019
    Absolutely not worth the money. This hostel was SO expensive, and was such a waste of money. The only good part of the hostel was the pod-like beds. The rooms were cramped, the 'kitchen' facilities were a microwave and a fridge, not even a sink to wash dishes in. There were only two toilet/shower cubicles shared between an entire floor, they always smelt bad and there was water ALL over the floor 24/7. I would absolutely not recommend staying here, don't waste your money.
    New Zealand, Female, 18-24
  • 3.7


    25 Jul 2019
    Why is this place rated so highly? There is absolutely no charm or character in the hostel outside the lobby/eating area. There is a potentially fantastic outdoor space on the first floor, but it's just empty and sad feeling. Security at the hostel is terrible. We were told four extra people came in and slept in the 6 bed dorm. Customer service is also bad. They made no effort to fix the problem of these extra people, and were rude to a guest about a payment issue. Not enough toilets or showers.
    Canada, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant