Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Not Refundable

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.2
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Safely walk to the beach, attractions, and the best nightlife!

This is the most social hostel; You’ll enjoy our free activities, pub crawls, and hanging out on the popular outdoor terraces. Backpackers prefer our location: an authentic barrio in the capital of San Juan that exposes guests to real Puerto Rican food, culture, and people; there’s so much to do!

Every room is cleaned daily, has air conditioning, fast wifi, and a private bathroom! Office open 9am-10pm and 24 hour check-in available upon request. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.2

  • Security 7.3

  • Location 7.6

  • Staff 7.7

  • Atmosphere 7.2

  • Cleanliness 7.2

  • Facilities 6.2


Latest Reviews

  • 10.0

    Superb

    20 Nov 2019
    Nice hostel w friendly staff and good outings 10/10 recommend
    USA, Female, 18-24
  • 10.0

    Superb

    16 Nov 2019
    Had a great stay here at casa santurce. Staff was great. It was clean and had a/c. Dinner every night at 8pm. Had bonfire at the beach. Organized bar and club outings. There’s a bar across the street to chill at. Not far at all from all the happenings in San Juan. Owner is super cool. Def recommend. Oh and Walmart is walking distance.
    USA, Male, 41+
  • 9.1

    Superb

    22 Dec 2019
    Nice volunteers running the place. Free dinners nightly, and overall very clean. The location is ok, but the neighborhood is pretty grungy. An upstairs area for smoking would be most welcome. Great Value for the money.
    USA, Male, 41+
  • 8.6

    Fabulous

    17 Nov 2019
    We really enjoyed this hostel! Everyone was super friendly and they do free family-style dinners every night which is a huge plus! There’s a bar right across the street and you can socialize and go out with people each night! It’s a short walk to the beach and La Placita. Would definitely recommend this hostel!
    USA, Female, 18-24
  • 8.0

    Fabulous

    28 Dec 2019
    Cool spot in a great location with an awesome staff! Had a great time during my four day stay here at Casa Santurce. The hostel is proximate to everything relevant in San Juan and about 10 min walking distance to the nearest beach. It is also conveniently located directly across a local bodega where you can grab a beer and shoot some pool. Good vibes all around - would stay here again.
    USA, Male, 25-30
  • 6.0

    Good

    13 Dec 2019
    Positive was staff were helpful with our large suitcases when we were confronted by two flights of steps. But facilities are poor: no hot water, no shower head, powerpoints in the shower cubicle, a constant pond of water leaking from somewhere and a toilet we could only sit on side saddle because the ensuite was so narrow. Fan and air con in bedroom roaring like a jet engine! No hooks or surfaces. Too soft mattress. Accomm in SJ is pricey and I reccommend paying for something better than this.
    Australia, Couple, 41+
  • 5.4

    Rating

    31 Dec 2019
    A new and developing hostel. Common space wasn't very friendly but they were working on it, staff didn't seem to knowledgeable about many things in the area.
    USA, Male, 31-40
  • 4.9

    Rating

    30 Dec 2019
    Not safe to walk around the area after dark, our car was broken into while parked 20 feet away from the hostel after an employee said it was “safer than parking on the main road”. Check in was brief, the guy showed us our room and that was it. No guidance on things to do, Hostel activities/plans, etc. That check-in was our only interaction with staff, there was no one at the desk for the rest of our stay, even when we were trying to check out. Place is under construction, electric saws at 8am.
    USA, Male, 18-24
  • 3.7

    Rating

    11 Dec 2019
    I’ve been to hostels over 40 countries and 45 U.S. states and this is by far the worst hostel! We sent several emails/calls over a 2 wk period about our late arrival and we got no response. Front desk is often unattended and staff ignores MANY phone calls when sitting a few feet away playing phone games. Our private room often didn’t have shower or sink water. When water worked, it was VERY low water pressure that was stop-go and ALWAYS cold water. Very flimsy bunk beds in very barren room......
    USA, Male, 25-30
  • 2.6

    Rating

    01 Jan 2020
    Very unclean: mold on pillows, stains on mattress pads (bed bugs?) fungus in shower, bathroom fixtures detaching from walls. The volunteer staff was unable to provide clean pillows and mattress pads when asked, the owner was unavailable. Random person walked into our fully reserved room of 10 bunks and proceeded to take a show in our dedicated bathroom. There is no control of who walks in and out, one a code for a door is known, anyone can access the room.
    USA, Mixed Group, 18-24
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Entertainment
  • Board Games
  • Wi-Fi


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