Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Not Refundable

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
8.7
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Safely walk to the beach, attractions, and the best nightlife!

This is the most social hostel; You’ll enjoy our free activities, pub crawls, and hanging out on the popular outdoor terraces. Backpackers prefer our location: an authentic barrio in the capital of San Juan that exposes guests to real Puerto Rican food, culture, and people; there’s so much to do!

Every room is cleaned daily, has air conditioning, fast wifi, and a private bathroom! Office open 9am-10pm and 24 hour check-in available upon request. View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 8.8

  • Location 8.9

  • Staff 8.8

  • Atmosphere 9.1

  • Cleanliness 8.3

  • Facilities 8.4


Latest Reviews

  • 10.0

    Superb

    06 Jan 2021
    The value of money ratio is optimum!
    USA, Mixed Group, 25-30
  • 10.0

    Superb

    05 Jan 2021
    Everything was smooth, from booking and messaging the hostel to check in and check out. It's very convenient that it's so well located.
    USA, Mixed Group, 25-30
  • 10.0

    Superb

    04 Jan 2021
    Enjoyable place if you need a break from your daily routine in the city! You feel you're in totally different relaxed world. Vibes and people are chill. It's the place to take some time for yourself and just enjoy the little things in life that make you happy.
    USA, Mixed Group, 18-24
  • 8.6

    Fabulous

    26 Jan 2021
    Very friendly staff and overall great feel. Great location, close to food, drinks, clubs, beach etc. Rooftop patio is perfect hang any time of day. Could use updating on facilities - kitchen, pillowcases, towels etc
    USA, Male, 25-30
  • 7.1

    Very Good

    11 Feb 2021
    Casa Santurce is a great value, no-frills minimalist hostel. The common spaces were great areas to meet other travelers. The only knock on the place is the facilities. There's no bar/restaurant at the place that most of the other hostels that I have been to have. Also, some of the staff were great, but one of the guys we talked to asking about tours the hostel offered had no clue on what was going on and wasn't helpful. Overall I would recommend highly recommend if you're looking for value!
    USA, Male, 31-40
  • 5.4

    Rating

    11 Jan 2021
    I enjoyed my stay b/c my roommates were amazing! However, the staff seemed like they did not communicate. Every morning, a staff member would ask me who is staying in which bed and if I knew if so and so left. They also made my roommate switch beds because they had made a mistake, and she had to make her own bed. There were roaches and one morning, I woke up with a puppy in the room w/o any heads up. The air conditioner would wet the entire floor and the daily activities would rarely take place.
    USA, Female, 18-24
  • 5.4

    Rating

    09 Jan 2021
    Animal house party hostel. Sex drugs and rock and roll. Had beer and rum stolen from communal fridge. Edgey. A bit sketchy. Free day trips and group outings. Big Spaghetti sauce spill on kitchen floor remained my entire stay. One bunk mate said “I just got out of 11 years in federal prison.”
    USA, Male, 41+
  • 3.7

    Rating

    31 Jan 2021
    I was afraid for my safety and well being. This is a place to stay if you’re homeless (no offense) and cannot afford anything else. The dorm smelled terrible I had to sit on the bed with my mask on. Sheets were disgusting. People from the community say the guests have brought a lot of drama and negative energy. They often have to intervene in fights and sexual assaults that happen in the hostel. Don’t do it, unless you have no other choice. Good luck!
    USA, Female, 25-30
  • 3.1

    Rating

    18 Jan 2021
    staff immature and rude, i was discriminated against
    USA, Male, 31-40
  • 2.0

    Rating

    04 Jan 2021
    They charged me up-front rather than on check-in as expected and they refused to refund me when I had to cancel. Casa didn't respond. The transaction is being disputed with my bank. Not pleased.
    USA, Male, 41+
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Entertainment
  • Board Games
  • Wi-Fi


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