Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Not Refundable

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
8.3
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Safely walk to the beach, attractions, and the best nightlife!

This is the most social hostel; You’ll enjoy our free activities, pub crawls, and hanging out on the popular outdoor terraces. Backpackers prefer our location: an authentic barrio in the capital of San Juan that exposes guests to real Puerto Rican food, culture, and people; there’s so much to do!

Every room is cleaned daily, has air conditioning, fast wifi, and a private bathroom! Office open 9am-10pm and 24 hour check-in available upon request. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 8.2

  • Location 8.5

  • Staff 8.6

  • Atmosphere 8.7

  • Cleanliness 7.7

  • Facilities 7.9


Latest Reviews

  • 10.0

    Superb

    02 Jun 2021
    I came from Panama and felt right home. met some wonderful people from all over the world!!! One of the best hostels in Puerto Rico
    Puerto Rico, Male, 41+
  • 10.0

    Superb

    17 May 2021
    It was clean, a great atmosphere and everyone who works there is cool and friendly. Highly recommend and will be returning as soon as I can.
    USA, Female, 31-40
  • 10.0

    Superb

    15 May 2021
    For this being my first time staying in a hostel me and my bestfriend loved it. One guest said “ you get a decent priced room & you get to meet new friends.” Everyone’s super friendly and respectful. I must add that they are LGBT 🏳️‍⚧️ Friendly.
    USA, All Female Group, 25-30
  • 10.0

    Superb

    09 May 2021
    Awesome staff. Nice place to stay if you are looking for fun and meet cool people. The dorm was as expected, sufficient, and covering all essentials for a cheap nice stay.
    France, Female, 25-30
  • 8.3

    Fabulous

    11 May 2021
    If you’re looking to meet a ton of new friends, if you’re looking for adventure, if you’re looking for a fun atmosphere close to the beach, there’s no place else you should go. If you’re not super adventurous or are bit more high maintenance, this place is not for you. It’ll be what you make of it!
    USA, Male, 18-24
  • 8.3

    Fabulous

    14 Apr 2021
    Great place hugo is a great guy... Nice social place
    USA, Male, 31-40
  • 7.1

    Very Good

    27 Apr 2021
    The hostel is nice with mostly friendly people but the surrounding neighborhood is pretty rough and does not seem very safe especially at night. Not a whole lot to do within walking distance either. Overall, I enjoyed my stay there but I would opt for a different hostel in a better locale.
    USA, Male, 25-30
  • 6.0

    Good

    25 Apr 2021
    Never stayed there. Hostelworld messed up the reservation and then charged my account when not authorized to do so. I had to rescedule my flight because of no room conformation, but they charged me. Good news is i did book with another travel co. And will be staying at the hostel in a couple of days. Looking forward to my stay, but book from someone else than hostelworld. This review in no way reflects the hostel property, just hostelworld.com
    USA, Male, 41+
  • 4.6

    Rating

    11 May 2021
    Overall environment(people/location)=great experience. Owners were cool but the hostel is very poorly managed. Bathroom was so dirty with black mold - no space between the wall and toilet, i had to crawl over the toilet whenever i’d get in/out of shower. Yuck. There’s no security at all and homeless people kept coming onto the property and sleeping out on the deck. There weren’t as many activities planned as they made it seem like online. Has potential but needs better management and security.
    El Salvador, Male, 18-24
  • 2.9

    Rating

    01 Jun 2021
    Casa Santurce is nothing like its photos on Google. The hostel rooms are dirty, untidy and extremely small. Don't even get me started on how disgusting the bathroom was. I made the mistake of making a 6 day reservation with them and I was do disgusted by the quality of the room they put me in that I decided to move out and book another hotel for my stay on my first day itself. I did not receive even a partial refund for my booking even though the cancellation policy provided for it.
    India, Female, 25-30
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Entertainment
  • Board Games
  • Wi-Fi


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