Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
8.2
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Safely walk to the beach, attractions, and the best nightlife!

This is the most social hostel; You’ll enjoy our free activities, pub crawls, and hanging out on the popular outdoor terraces. Backpackers prefer our location: an authentic barrio in the capital of San Juan that exposes guests to real Puerto Rican food, culture, and people; there’s so much to do!

Every room is cleaned daily, has air conditioning, fast wifi, and a private bathroom! Office open 9am-10pm and 24 hour check-in available upon request. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 7.9

  • Location 8.3

  • Staff 9.0

  • Atmosphere 8.4

  • Cleanliness 8.0

  • Facilities 7.7


Latest Reviews

  • 10.0

    Superb

    25 Aug 2019
    My stay was awesome is Casa ! The staff was amazing and very helpful during our stay there. Trey Dins was one of the host there during our stay and he went above and beyond to make us feel comfortable and informed us on all the local events that were available to us ! He was awesome !!! The local was great as well, not to far from anything !
    USA, Male, 25-30
  • 10.0

    Superb

    25 Aug 2019
    Loved my stay! Trey was very kind to us!:)
    USA, Female, 18-24
  • 9.7

    Superb

    13 Sep 2019
    Very much enjoyed our stay at casa santurce! Great atmosphere, location, and most of all, staff. Trey, alex, noah and sean were extremely helpful and took time to show us around. It was a great time! Would stay there again.
    USA, Male, 25-30
  • 9.1

    Superb

    16 Jul 2019
    I loved my time at Casa Santurce! I was looking for somewhere inexpensive, in a convenient location, where I could meet other travelers. This was the perfect place to do that. The other guests and staff (specifically Ben and Aaron) were all friendly and full of suggestions for things to do in San Juan. I would definitely come back and stay at Casa Santurce again.
    USA, Female, 18-24
  • 8.3

    Fabulous

    18 Aug 2019
    The staff were awesome and the atmosphere made the experience, but the AC is broken which made it difficult to withstand the heat with just fans.
    USA, Couple, 31-40
  • 7.1

    Very Good

    13 Jul 2019
    I had a pleasant stay at Casa Santurce. I enjoyed the atmosphere and the staff. Thank you very much Richard, Jonathan, Benjamin, Aaron, & Cecile! You guys were kind, informative, and always attended to any concern I had! I gave a lower rating on cleanliness because of minimal to no maintenance in the shared facilities, they can get quite dirty. Also, for some time there was no dish soap- difficult for those that do not eat out each night! Otherwise, pleasant stay. Thanks again!
    USA, Female, 18-24
  • 6.6

    Good

    30 Aug 2019
    The hostel facilities were very basic and the staff member that greeted us was extremely friendly despite being new(They don't take any cash at check-in!!!!) But the parking on the street isn't ideal (busy and crowded). There's a great bar across the road which is usually open until 3/4am on weekends. The main draw back to this hostel is the LACK OF AC, two fans in a 10 bed mixed dorm was ridiculous and is made worse when certain guests take the fans to use for theirself.
    England, Couple, 18-24
  • 5.4

    Rating

    22 Aug 2019
    This hostel advertised that it will have A/C and I guess it's been broken for awhile and I didn't know until I arrived. It's just really frustrating to try to plan ahead and find out I have to figure out other accommodations in that super hot humid August weather in Puerto Rico. I tried to stay 1 night with the fans blowing really hard but the windows have to stay open and so I just got bug bites all night and it was still super uncomfortably hot. I had to go elsewhere after that.
    USA, Female, 31-40
  • 2.6

    Rating

    02 Aug 2019
    It was the worst experience of staying at a hostel ever. Two days out of power, TWO DAYS!!! The generator was working a little bit but it didn't really help overall. I woke up so many times because it was SUPER hot!!! The most scary thing was I heard shooting at the last day in the morning which was "unforgettable". The locals told me that area was quite dangerous. And it was not located in Old San Juan. And one of the staffs told me that they would give me refund but I got nothing at all!
    USA, Female, 25-30
  • 2.0

    Rating

    22 Aug 2019
    I was double charge in this property. I called to get the refund. They called me back Saying no refunds but if was not my fault . The manager is nowhere to be found. They asked me to send an email. I need to speak to a person. No to a computer. Based on the customer service and not wiling to help with the issue i would not recomend this property.
    Colombia, Male, 25-30
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Entertainment
  • Board Games
  • Wi-Fi


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