Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. Changes in numbers can be made up to 14 day before arrival, otherwise the total balance MUST be paid. In event of cancellation within 28 days of arrival, the first night will be charged to the card used to make the reservation.

Additional Terms and Conditions

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. No cancellations accepted within 28 days of arrival or first nights stay will be charged to the card used to make the reservation

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All groups require a security bond which is typically 20 per head. Any student groups will be asked for I.D before being served alcohol. Any groups of over 6 persons must reserve a dorm or rooms sufficient to exclusivly contain that group.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The West End Hotel is located in a B-listed Victorian townhouse only 15-minutes walk from the West End of Princes Street, the perfect base to relax yet within easy reach of all that Edinburgh has to offer.

We offer simple, quality accommodation for guests that want to make the most of their time exploring Scotland’s capital. After a full room refurbishment in 2018, The West End Hotel Edinburgh offers modern and bright DORMITORY rooms which are comfortable and welcoming. Choose to stay in either one of our small 6 bed dormitory rooms with En-suite or one of our larger dormitories with shared bathrooms, you won’t be disappointed!

Sleeping a total of 109 guests, the West End Hotel has the capacity to cater for large groups including school/university groups or sports tours.

Shared Rooms

We have 10 dormitory style shared accommodation rooms to choose from, each varying in size from a 6 bed to a 10 bed dormitory En-suite, and our 18 or 24 bed dorms with shared bathrooms. All our rooms offer wall mounted Triple Bunk Beds.

Please note we cannot accept anyone under the age of 18 in our dormitory rooms (with the exception of private groups who are travelling with teachers or adults). Children under the age of 18 are only permitted if reserving a whole dorm room for exclusive use and travelling with an adult.

Other facilities:

•Bar & Bistro with weekly quiz and Live Music every Friday and Saturday
•20% off your food & drink bill throughout your stay
•Continental breakfast available for £3 per person per day
•Free WIFI in public areas & Computer with Internet access
•Fully equipped shared kitchen and laundry room
•TV Lounge
•Fax/Printing Facilities (Charges apply)
•Iron and ironing board on request
•FREE fresh linen
•Towel hire £1 (no deposit required)
•Hot showers 24 hrs a day
•FREE Security lockers in each bedroom, 1 per person
•Each bed offers their own LED light, double USB charging point and 13amp socket
•Hair dryers and straighteners available throughout bathrooms and Vanity areas.
•Secure entry, key card locking system with NO CURFEW
•24 Hour CCTV Security cameras
•Tour booking facilities

General Information:

•Check in from 14:00-23:00 (Please see our booking terms for arrivals after 11pm)
•Check out by 11:00
•FREE luggage storage
•Please note, we do not have a lift in the hotel and all rooms are accessible by stairs only over 3 floors

PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hotel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.

Please take note of our terms and conditions below:

Due to the high demand for accommodation in Edinburgh over the New Year celebrations, guests will be asked to settle 50% of their total accommodation amount, which is non refundable, one month prior to arrival when booked into the hotel on the following dates:

29 December - 2 January (Inclusive)

If cancelling any bookings for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.

NON REFUNDABLE RATE CONDITIONS - Bookings made on a non refundable rate are non refundable and no modifications or cancellations are permitted. Full payment will be taken in full when the booking is made to the card provided at the time of booking. Deposits are paid to Hostelworld and the balance is charged at the Hostel.

For STANDARD RATE bookings, cancellations must be received by 2pm, 2 days prior to your arrival date to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable unless this has been previously arranged with them. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hotel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.

Any guests arriving after 11pm Sunday to Thursday and after Midnight Friday and Saturday will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.

Group Bookings

Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £20.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hotel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hostel reserves the right to change these at any time without warning. Unfortunately we are not able to accommodate stag or hen groups in the hostel.

Cancelling group bookings - If you are a party of 8 or more people our standard group cancellation policy applies. Cancellations must be made no later than 4 weeks prior to arrival or 1 nights cancellation charge applies for the entire group cost.

On street parking is available in pay and display bays which are payable between the hours of 0830 and 1830hrs Monday to Saturday. Parking is free overnight and on Sundays only. We do not have private parking at the hotel. There is also a 24 hour NCP Car Park nearby on Castle Terrace. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.2

  • Location 9.2

  • Staff 10.0

  • Atmosphere 9.2

  • Cleanliness 9.2

  • Facilities 9.2

Latest Reviews

  • 10.0


    05 Mar 2020
    Best hostel ever!
    England, Couple, 25-30
  • 10.0


    07 Feb 2020
    A brilliant hostel for large groups. The rooms are big, very clean and comfortable. The staff are very helpful and welcoming and super friendly.
    England, All Female Group, 31-40
  • 9.4


    30 Dec 2019
    Everything great. But for me, old man (63), the location could be better. There are no shops and restaurants around the corner. You have to walk by 17 doors to hit the shopping street (the hostel is #35).
    Iceland, Male, 41+
  • 9.1


    02 Jan 2020
    Very clean, guy in check out desk i think his name was Chris was very helpful. Perfect Stay
    Scotland, Male, 31-40
  • 8.6


    18 Jan 2020
    The West End is a beautiful hostel with great beds. Each has 2 usb plugs and a light. You get typical cereal and toast spread for 3 pounds for breakfast. The staff was friendly. The location is great and is super close to the Haymarket station. The only thing that was disappointing was the showers. Not gross, but not great either. No shelves so your stuff goes on the floor. Could be cleaner. Everything else is super new and renovated though
    USA, Female, 18-24
  • 8.3


    15 Jan 2020
    This hostel has a bar and a nice seating area. The whole place was very clean. I stayed in a 6 person dorm, that had 2 bunkbeds with 3 beds each. The beds were stacked very close to each other and it felt claustrophobic. Also, I couldn't sit up in bed, so I couldn't do anything in my room besides sleep. Would have been nice if the toilet and shower were different rooms. Was difficult to share one bathroom among 6 people. Wouldn't recommend the £3 breakfast. It's a good location, though.
    USA, Female, 18-24
  • 8.0


    30 Dec 2019
    Messed up my booking and only realised on the day. Seeing as it was two days away from Hogmanay I didn't think I'd get a bed. Staff were very understanding and sorted it easily for me.
    Scotland, Male, 25-30
  • 7.7

    Very Good

    17 Jan 2020
    I only stayed for three nights. Clean and secure. The 6 bed Dorm I booked was congested with hardly place to move around. The tap in the toilet was running extremely slow and I Couldn't wash my hands properly.
    Scotland, Male, 41+
  • 6.3


    30 Dec 2019
    The location is okay, but not the best. It has a big and well equipped kitchen but the rooms are quiet small and always end up smelling bad because there are 6 people (at least in my room) and no ventilation except for a window that my roommates didn't want to open because of the cold and noise. Bathrooms are good though they can also get a little smelly, but I saw them been cleaned in various occasions. The atmosphere was the best to meet new people even though they do organize activities.
    Italy, Female, 18-24
  • 6.0


    31 Dec 2019
    New Year was busy so understanble pricing for the time of year, but i didnt see where the money went as our bathroom and shower were flooded due to blocked drains
    New Zealand, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant
  • Tea & Coffee Making Facilities