Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. Changes in numbers can be made up to 14 day before arrival, otherwise the total balance MUST be paid. In event of cancellation within 28 days of arrival, the first night will be charged to the card used to make the reservation.

Additional Terms and Conditions

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. No cancellations accepted within 28 days of arrival or first nights stay will be charged to the card used to make the reservation

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All groups require a security bond which is typically £20 per head. Any student groups will be asked for I.D before being served alcohol. Any groups of over 6 persons must reserve a dorm or rooms sufficient to exclusivly contain that group.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The West End Hotel is located in a B-listed Victorian townhouse only 15-minutes walk from the West End of Princes Street, the perfect base to relax yet within easy reach of all that Edinburgh has to offer.

We offer simple, quality accommodation for guests that want to make the most of their time exploring Scotland’s capital. After a full room refurbishment in 2018, The West End Hotel Edinburgh offers modern and bright DORMITORY rooms which are comfortable and welcoming. Choose to stay in either one of our small 6 bed dormitory rooms with En-suite or one of our larger dormitories with shared bathrooms, you won’t be disappointed!

Sleeping a total of 109 guests, the West End Hotel has the capacity to cater for large groups including school/university groups or sports tours.

Shared Rooms

We have 10 dormitory style shared accommodation rooms to choose from, each varying in size from a 6 bed to a 10 bed dormitory En-suite, and our 18 or 24 bed dorms with shared bathrooms. All our rooms offer wall mounted Triple Bunk Beds.

Please note we cannot accept anyone under the age of 18 in our dormitory rooms (with the exception of private groups who are travelling with teachers or adults). Children under the age of 18 are only permitted if reserving a whole dorm room for exclusive use and travelling with an adult.

Other facilities:

•Bar & Bistro with weekly quiz and Live Music every Friday and Saturday
•20% off your food & drink bill throughout your stay
•Continental breakfast available for £6 per person per day
•Free WIFI in public areas & Computer with Internet access
•Fully equipped shared kitchen and laundry room
•TV Lounge
•Fax/Printing Facilities (Charges apply)
•Iron and ironing board on request
•FREE fresh linen
•Towel hire £1 (no deposit required)
•Hot showers 24 hrs a day
•FREE Security lockers in each bedroom, 1 per person
•Each bed offers their own LED light, double USB charging point and 13amp socket
•Hair dryers and straighteners available throughout bathrooms and Vanity areas.
•Secure entry, key card locking system with NO CURFEW
•24 Hour CCTV Security cameras
•Tour booking facilities

General Information:

•Check in from 14:00-23:00 (Please see our booking terms for arrivals after 11pm)
•Check out by 11:00
•FREE luggage storage
•Please note, we do not have a lift in the hotel and all rooms are accessible by stairs only over 3 floors

PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hotel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.

Please take note of our terms and conditions below:

Due to the high demand for accommodation in Edinburgh over the New Year celebrations, guests will be asked to settle 50% of their total accommodation amount, which is non refundable, one month prior to arrival when booked into the hotel on the following dates:

29 December - 2 January (Inclusive)

If cancelling any bookings for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.

NON REFUNDABLE RATE CONDITIONS - Bookings made on a non refundable rate are non refundable and no modifications or cancellations are permitted. Full payment will be taken in full when the booking is made to the card provided at the time of booking. Deposits are paid to Hostelworld and the balance is charged at the Hostel.

For STANDARD RATE bookings, cancellations must be received by 2pm, 2 days prior to your arrival date to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable unless this has been previously arranged with them. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hotel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.

Any guests arriving after 11pm Sunday to Thursday and after Midnight Friday and Saturday will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.

Group Bookings

Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £20.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hotel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hostel reserves the right to change these at any time without warning. Unfortunately we are not able to accommodate stag or hen groups in the hostel.

Cancelling group bookings - If you are a party of 8 or more people our standard group cancellation policy applies. Cancellations must be made no later than 4 weeks prior to arrival or 1 nights cancellation charge applies for the entire group cost.

On street parking is available in pay and display bays which are payable between the hours of 0830 and 1830hrs Monday to Saturday. Parking is free overnight and on Sundays only. We do not have private parking at the hotel. There is also a 24 hour NCP Car Park nearby on Castle Terrace. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.6

  • Location 8.3

  • Staff 9.0

  • Atmosphere 8.0

  • Cleanliness 8.0

  • Facilities 7.9

Latest Reviews

  • 10.0


    13 Aug 2022
    Beautiful hostel, great/affordable food and drinks, comfy beds and the staff is awesome. Charles, Jake, Jamie, Josh, and Niko were super accommodating and hilarious. Will 100% come back next time I come to Edinburgh.
    USA, Male, 25-30
  • 9.4


    01 Sep 2022
    Great simple hostel with friendly staff and bar, also advertised meals for £5 which I didn't try but great value if you're watching the budget! Would stay again
    England, Male, 18-24
  • 9.4


    26 Aug 2022
    Amazing staff and management. The rooms and betting were clean so there’s not much more to ask for. The bar and common area are also a nice touch to this hotel. Would definitely reccomend.
    USA, Male, 18-24
  • 8.3


    13 Aug 2022
    Good - although not a social hostel from my experience.
    New Zealand, Male, 25-30
  • 8.0


    27 Aug 2022
    If you're willing to compromise on space and privacy, you'll find that this hostel surprisingly well maintained, placed in a pretty sumptuous building in a rather posh area of Edinburgh 10 min. walk west of the New Town. There's a nice bar, a cosy kitchen, thick carpet on the floor. You could almost forget you're in a hostel were it not for the other 12 (?) guests sleeping beside, above and below you, in bunk beds that don't leave much room for head movements. Wonderful if you can cope.
    Israel, Male, 41+
  • 8.0


    10 Aug 2022
    Amazing staff and nice kitchen, the atmosphere in the bar was great but our room was too small and the window couldn't be opened properly, so it got really hot and uncomfortable at night
    Austria, Female, 18-24
  • 7.1

    Very Good

    28 Aug 2022
    Acceptable for one night, ok for the price. But hard to sleep though, not courtins in beso, you can't even sit in there sinc the other bed it's super close, not ventilation neither so the bedroom smeelled pretty bad. Anyway, the employees were nice, the area really cool and pretty easy to access from airport.
    Argentina, Female, 31-40
  • 6.0


    23 Aug 2022
    The room was overcrowded (the triple bunks have so little space as a train compartment), the shower was clogged and flooded. The room door needs to be fixed, it cannot be opened and closed quietly. Not very good management in assignment of beds, therefore the male staffs had to enter the female dorm in the middle of the night when people checking in late. That happened every night during my stay.
    Hong Kong China, Female, 25-30
  • 5.7


    08 Aug 2022
    The staff were lovely and helpful but the rooms were absolutely disgusting and not cleaned. You weren’t allocated beds so sheets weren’t changed and they had no idea who was sleeping where. Bathrooms were mouldy showers were clogged and covered in dirt. I understand the festival was in but still it was really gross
    Australia, Female, 18-24
  • 2.0


    29 Aug 2022
    Least favourite hostel I’ve ever stayed in. I had to ask 3 times for the hand soap to be refilled in our bathroom. The kitchen was always dirty (mouldy bananas and potatoes in the cupboards that I had to throw away, multiple expired smelly foods in the fridge, which some had leaked everywhere) so the staff must never be checking the kitchen and disposing of old foods. They also never had any hand soap in the kitchen and there was barely any cleaning detergente for the kitchen utensils. (I stayed for nearly
    Australia, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Rooms 4 Refugees
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant
  • Tea & Coffee Making Facilities