Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. Changes in numbers can be made up to 14 day before arrival, otherwise the total balance MUST be paid. In event of cancellation within 28 days of arrival, the first night will be charged to the card used to make the reservation.

Additional Terms and Conditions

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. No cancellations accepted within 28 days of arrival or first nights stay will be charged to the card used to make the reservation

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All groups require a security bond which is typically 20 per head. Any student groups will be asked for I.D before being served alcohol. Any groups of over 6 persons must reserve a dorm or rooms sufficient to exclusivly contain that group.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

The West End Hotel is located in a B-listed Victorian townhouse only 15-minutes walk from the West End of Princes Street, the perfect base to relax yet within easy reach of all that Edinburgh has to offer.

We offer simple, quality accommodation for guests that want to make the most of their time exploring Scotland’s capital. After a full room refurbishment in 2018, The West End Hotel Edinburgh offers modern and bright DORMITORY rooms which are comfortable and welcoming. Choose to stay in either one of our small 6 bed dormitory rooms with En-suite or one of our larger dormitories with shared bathrooms, you won’t be disappointed!

Sleeping a total of 109 guests, the West End Hotel has the capacity to cater for large groups including school/university groups or sports tours.

Shared Rooms

We have 10 dormitory style shared accommodation rooms to choose from, each varying in size from a 6 bed to a 10 bed dormitory En-suite, and our 18 or 24 bed dorms with shared bathrooms. All our rooms offer wall mounted Triple Bunk Beds.

Please note we cannot accept anyone under the age of 18 in our dormitory rooms (with the exception of private groups who are travelling with teachers or adults). Children under the age of 18 are only permitted if reserving a whole dorm room for exclusive use and travelling with an adult.

Other facilities:

•Bar & Bistro with weekly quiz and Live Music every Friday and Saturday
•20% off your food & drink bill throughout your stay
•Continental breakfast available for £3 per person per day
•Free WIFI in public areas & Computer with Internet access
•Fully equipped shared kitchen and laundry room
•TV Lounge
•Fax/Printing Facilities (Charges apply)
•Iron and ironing board on request
•FREE fresh linen
•Towel hire £1 (no deposit required)
•Hot showers 24 hrs a day
•FREE Security lockers in each bedroom, 1 per person
•Each bed offers their own LED light, double USB charging point and 13amp socket
•Hair dryers and straighteners available throughout bathrooms and Vanity areas.
•Secure entry, key card locking system with NO CURFEW
•24 Hour CCTV Security cameras
•Tour booking facilities

General Information:

•Check in from 14:00-23:00 (Please see our booking terms for arrivals after 11pm)
•Check out by 11:00
•FREE luggage storage
•Please note, we do not have a lift in the hotel and all rooms are accessible by stairs only over 3 floors

PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hotel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.

Please take note of our terms and conditions below:

Due to the high demand for accommodation in Edinburgh over the New Year celebrations, guests will be asked to settle 50% of their total accommodation amount, which is non refundable, one month prior to arrival when booked into the hotel on the following dates:

29 December - 2 January (Inclusive)

If cancelling any bookings for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.

All other cancellations must be received by 2pm, 2 days prior to your arrival date to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable unless this has been previously arranged with them. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hotel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.

Any guests arriving after 11pm Sunday to Thursday and after Midnight Friday and Saturday will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.

Group Bookings

Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £20.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hotel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hostel reserves the right to change these at any time without warning. Unfortunately we are not able to accommodate stag or hen groups in the hostel.

Cancelling group bookings - If you are a party of 8 or more people our standard group cancellation policy applies. Cancellations must be made no later than 2 weeks prior to arrival or 1 nights cancellation charge applies for the entire group cost.

On street parking is available in pay and display bays which are payable between the hours of 0830 and 1830hrs Monday to Saturday. Parking is free overnight and on Sundays only. We do not have private parking at the hotel. There is also a 24 hour NCP Car Park nearby on Castle Terrace. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 9.0

  • Location 8.1

  • Staff 8.7

  • Atmosphere 7.9

  • Cleanliness 8.5

  • Facilities 8.5

Latest Reviews

  • 10.0


    13 Mar 2019
    The West End Hostel in Edinburgh is absolutely superb in every way!!
    Scotland, Male, 41+
  • 10.0


    10 Mar 2019
    Loved this place. Great friendly staff and very clean rooms. Quiet area but not too far away from the centre of town. The blonde girl that checked me in was sweet, answered all my questions and helped me with my bags.
    Australia, Female, 25-30
  • 10.0


    18 Feb 2019
    Wonderful place which met all my expectations. Don’t forget to try the bar food it’s amazing and you get a discount!
    Germany, Male, 31-40
  • 10.0


    12 Feb 2019
    Wow what a great place!, I only planned to stay here 1 night but ended up extending my stay and staying 7! The staff is so nice and I ended up making lots of new friends. If you are going to eat I would recommend the burgers as they are amazing especially the one with haggis on top. I was a little worried about the triple bunks but they are great and all have there own light and usb charging point. The kitchen is big and plenty of room to cook your own food and there are lots of pots and pans.
    Germany, Male, 18-24
  • 10.0


    11 Feb 2019
    I stayed here for 1 night for an early morning flight from Edinburgh airport. The hostel is conveniently located and has easy acces to the airlink bus stop for Edinburgh airport only 2 minutes walk away. The place was very clean and had amazing showers. I would definitely stay again!
    USA, Female, 25-30
  • 10.0


    05 Feb 2019
    I loved my stay at this hostel. It has to be one of the best hostels I have stayed in so far. Staff are very helpful and informative and there is a bar downstairs which is very cheap to hang out.
    Australia, Female, 18-24
  • 8.0


    15 Feb 2019
    The hostel was great- the rooms were perfect for what we needed and really modern! As a group of 29 we loved the 24 bed room and the vanity room came in handy too. There were nowhere near enough toilets and showers however. We shared a bathroom with another room so that’s about 40 people using 2 toilets and 3 showers!! There was an issue with the staff saying we hadn’t paid when we had and they were very rude about it, making us send over proof of money leaving our account. Would recommend.
    England, Female, 18-24
  • 7.7

    Very Good

    10 Feb 2019
    Good hostel, the only thing I didn't like was that the triple bunk beds are so small that you cannot even sit on the bed without hitting your head (and I'm only 1.58 meters tall). The rest was okay: good location, kitchen was nice and the bathrooms were alright. It's a good deal considering the price
    Argentina, Female, 18-24
  • 7.4

    Very Good

    28 Mar 2019
    Very clean, modern, nice light dorm with well designed good bathroom facilities- urban & rather impersonal but warm & a great, surprisingly quiet location for travel between airport tram / train / bus. Dislikes: the 3 bed bunks so low/ close that it’s impossible to sit upright at all & not bang your head getting in & out of bed- If this bed arrangement could be different it would make a huge difference. Basement kitchen full of harsh official signs & not nice environment to stay & eat in.
    Scotland, Female, 41+
  • 5.1


    23 Mar 2019
    Not a fan of this place at all. Location is far from everything fun. Large student groups come in so the vibe was kinda weird. Also there's a bar/restaurant but it only serves food like three days a week. It's more of a hotel. Breakfast is toast and cereal for three pounds which is outrageous. Most of the staff are super nice. One lady was pretty bitter.
    Canada, Female, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant
  • Tea & Coffee Making Facilities