Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. Changes in numbers can be made up to 14 day before arrival, otherwise the total balance MUST be paid. In event of cancellation within 28 days of arrival, the first night will be charged to the card used to make the reservation.

Additional Terms and Conditions

Important - Please read
All group reservations must pay the balance in full on arrival plus a security Bond. Under 16's must be supervised at all times in the Hotel. No Smoking in any part of the Hotel. No cancellations accepted within 28 days of arrival or first nights stay will be charged to the card used to make the reservation

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All groups require a security bond which is typically 20 per head. Any student groups will be asked for I.D before being served alcohol. Any groups of over 6 persons must reserve a dorm or rooms sufficient to exclusivly contain that group.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30
Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The West End Hotel is located in a B-listed Victorian townhouse only 15-minutes walk from the West End of Princes Street, the perfect base to relax yet within easy reach of all that Edinburgh has to offer.

We offer simple, quality accommodation for guests that want to make the most of their time exploring Scotland’s capital. After a full room refurbishment in 2018, The West End Hotel Edinburgh offers modern and bright DORMITORY rooms which are comfortable and welcoming. Choose to stay in either one of our small 6 bed dormitory rooms with En-suite or one of our larger dormitories with shared bathrooms, you won’t be disappointed!

Sleeping a total of 109 guests, the West End Hotel has the capacity to cater for large groups including school/university groups or sports tours.

Shared Rooms

We have 10 dormitory style shared accommodation rooms to choose from, each varying in size from a 6 bed to a 10 bed dormitory En-suite, and our 18 or 24 bed dorms with shared bathrooms. All our rooms offer wall mounted Triple Bunk Beds.

Please note we cannot accept anyone under the age of 18 in our dormitory rooms (with the exception of private groups who are travelling with teachers or adults). Children under the age of 18 are only permitted if reserving a whole dorm room for exclusive use and travelling with an adult.

Other facilities:

•Bar & Bistro with weekly quiz and Live Music every Friday and Saturday
•20% off your food & drink bill throughout your stay
•Continental breakfast available for £3 per person per day
•Free WIFI in public areas & Computer with Internet access
•Fully equipped shared kitchen and laundry room
•TV Lounge
•Fax/Printing Facilities (Charges apply)
•Iron and ironing board on request
•FREE fresh linen
•Towel hire £1 (no deposit required)
•Hot showers 24 hrs a day
•FREE Security lockers in each bedroom, 1 per person
•Each bed offers their own LED light, double USB charging point and 13amp socket
•Hair dryers and straighteners available throughout bathrooms and Vanity areas.
•Secure entry, key card locking system with NO CURFEW
•24 Hour CCTV Security cameras
•Tour booking facilities

General Information:

•Check in from 14:00-23:00 (Please see our booking terms for arrivals after 11pm)
•Check out by 11:00
•FREE luggage storage
•Please note, we do not have a lift in the hotel and all rooms are accessible by stairs only over 3 floors

PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hotel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.

Please take note of our terms and conditions below:

Due to the high demand for accommodation in Edinburgh over the New Year celebrations, guests will be asked to settle 50% of their total accommodation amount, which is non refundable, one month prior to arrival when booked into the hotel on the following dates:

29 December - 2 January (Inclusive)

If cancelling any bookings for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.

NON REFUNDABLE RATE CONDITIONS - Bookings made on a non refundable rate are non refundable and no modifications or cancellations are permitted. Full payment will be taken in full when the booking is made to the card provided at the time of booking. Deposits are paid to Hostelworld and the balance is charged at the Hostel.

For STANDARD RATE bookings, cancellations must be received by 2pm, 2 days prior to your arrival date to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable unless this has been previously arranged with them. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hotel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.

Any guests arriving after 11pm Sunday to Thursday and after Midnight Friday and Saturday will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.

Group Bookings

Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £20.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hotel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hostel reserves the right to change these at any time without warning. Unfortunately we are not able to accommodate stag or hen groups in the hostel.

Cancelling group bookings - If you are a party of 8 or more people our standard group cancellation policy applies. Cancellations must be made no later than 4 weeks prior to arrival or 1 nights cancellation charge applies for the entire group cost.

On street parking is available in pay and display bays which are payable between the hours of 0830 and 1830hrs Monday to Saturday. Parking is free overnight and on Sundays only. We do not have private parking at the hotel. There is also a 24 hour NCP Car Park nearby on Castle Terrace. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.7

  • Location 8.4

  • Staff 8.4

  • Atmosphere 8.1

  • Cleanliness 8.5

  • Facilities 8.3


Latest Reviews

  • 10.0

    Superb

    18 Aug 2019
    Great spot and price. Will go back.
    England, Male, 25-30
  • 8.9

    Fabulous

    12 Sep 2019
    It’s a bit walk from the city centre, but the room was clean and cosy. If you don’t mind to walk a bit then it’s a great place to stay, it’s quite economic to stay.
    Taiwan China, Female, 18-24
  • 8.9

    Fabulous

    08 Sep 2019
    Great location, comfortable mattresses though the three-tier bunks could be awkward to get into and out of because everybody’s bags etc are on the floor as there are no in-room lockers. Not enough cutlery in the kitchen. The room became very hot and stuffy at night and the windows only partially open. Reasonably good wifi which had occasional very slow periods. £5 meals were actually pretty good and there are plenty of options nearby. Everything was clean.
    Australia, Mixed Group, 18-24
  • 8.3

    Fabulous

    24 Aug 2019
    It was a fair price, though a little further away from more social areas than anticipated. Great facilities and very helpful in terms of answering questions and holding bags after check out. Would recommend.
    USA, Female, 18-24
  • 8.0

    Fabulous

    02 Aug 2019
    Nice little hostel, kinda not-too-big not-too-small. The big group dorm room was actually big enough for that number of people, and because of that it was actually pretty quiet and relaxed. Very nice kitchen for a hostel of that size. Two full ovens, two full ranges and electric kettles for heating up water. The common area outside the kitchen is definitely a little cramped, but there is a bar as well. My major criticism is that the locker was tiny and required a 1 euro coin to operate.
    USA, Male, 25-30
  • 7.1

    Very Good

    07 Sep 2019
    Very nice bar, bathrooms, and kitchen. We stayed in a 18 beds bedroom, it was literally impossible to sleep duo to so many people snoring. Really, when you are in a 5 beds bedroom, one person snoring is ok, but 4 to 5 is terrible. This is of course not an issue with the hostel, but 18 or 24 beds in a room really increase the change of this happening. Also, the air is of course very 'heavy' due to so many people breathing in such a small place.
    Brazil, Couple, 25-30
  • 7.1

    Very Good

    29 Aug 2019
    There was only a small lock box for our valuables. The sheets were stained, but everything else was very clean and the shower was great.
    USA, Female, 18-24
  • 6.9

    Good

    29 Sep 2019
    After paying for my stay I was unable to get a bed so ended up trying to sleep upon the landing then having to wait until 8am for a coffee which I had to make myself as the kitchen is self serve I don't see why it cannot be open before this time Overall the experience was not good after a long trip to get to Edinburgh and just wanted to get my head down very disappointed
    England, Male, 41+
  • 6.3

    Good

    23 Aug 2019
    The kitchen and lounge area for hostel guests are down in the basement, they are small and not very comfortable. The bar area upstairs can be used, but you couldn't take anything up there, even a cup of coffee. My keycard didn't work when I got up to go to the toilet at 1am, so I couldn't get into the bathroom and couldn't get back into my room until I managed to find a member of staff to reactivate it. It didn't work again in the morning when I got up to leave.
    England, Male, 31-40
  • 6.0

    Good

    30 Aug 2019
    Well first off the bunks were three high, which seemed a little sketchy and not fun to climb up, and then there was live music playing right next to the room in the bar area until about 3-4 in the morning so I didn’t sleep worth a damn. Staff was nice enough and facilities were ok, pretty clean from what I saw. Just way too loud
    USA, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant
  • Tea & Coffee Making Facilities


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